Sims 4 Island Living Won't Download

[kirrahardiman]

@EA_Mai trying now thank u for ur help

good luck everyone !!

[BattedAbbys]

@EA_Mai Nothing uses it and I'm trying to ask for help but no one helps.

[kirrahardiman]

literally same I just spent the past 30 minutes trying to talk to the advisor people and they just kept passing me on to another one all because I cant access my email.... I honestly give up at this point its bull I just want to play

[AmandaSmith1221]

How does someone speak with an advisor?  I'm having this same issue as the others 

[jpkarlsen]

@AmandaSmith1221 

You need to contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support

[karhollar]

@EA_Mai It just says that origin was unable to download your game. Please check your internet connection and try again later. I have been trying all day.

[AmandaSmith1221]

Thank you.  Speaking with them now... but something tells me that this issue isn't going to be an easy fix.

[BattedAbbys]

@jpkarlsen Hehe... nobody helps me.

[SkinnierSteve]

@kirrahardiman I just spoke to an advisor, and the advisor successfully removed the pre-ordered expansion from my library. I re-purchased and it worked.

[kikinizzy]

I checked my PayPal and it says I didn't get charged, the only issue is now is that I don't have the money to buy it. This is isn't fair because even though it says I wasn't charged I could swear I spent that money. Where do I go to contact customer service?