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Re: Sims 4 Island Living Won't Download

by ryesims
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Re: Sims 4 Island Living Won't Download

★★★★ Novice

I would really like to speak with someone from ea if there is any other way since i cant access the email associated with my account.

Message 91 of 218 (555 Views)

Re: Sims 4 Island Living Won't Download

Community Manager
@ryesims @suruatonin what's the status of the order for you in the purchase history page? >> https://help.ea.com/en-us/help/account/origin-order-history-and-status-guide/

Thanks,
-Mai
Message 92 of 218 (554 Views)

Re: Sims 4 Island Living Won't Download

★★★★ Novice
@EA_Mai There is nothing. I'm paying through PayPal and they definetly billed me. Looked that up already.
Message 93 of 218 (550 Views)

Re: Sims 4 Island Living Won't Download

★★★★ Novice

exact same thing has been happening to me, is there anyway to actually restarted everything i just really wanna play Frown((( I preordered too!

Message 94 of 218 (549 Views)

Re: Sims 4 Island Living Won't Download

★★★★ Novice

I have tried that and when 8 press download it starts preparing then says error so I recommend waiting till the next day once it is out officially and try again.

Message 95 of 218 (549 Views)

Re: Sims 4 Island Living Won't Download

[ Edited ]
★★★★ Novice

@EA_Mai  Mine says processing, i'm just concerned if it charged me or not. 

Message 96 of 218 (548 Views)

Re: Sims 4 Island Living Won't Download

★★★★ Novice
@EA_Mai I just saw that it bought me the wrong one, even tho I definetly purchased Island living. I can only see Get Famous being bought yesterday, even tho I already owned it before that? How could that happen?
Message 97 of 218 (534 Views)

sims 4 island living won't download

★★★★ Novice

my sims 4 island living will not download no matter how many time i restart the app or delete it. It keeps popping up with this message

 

"We're sorry, Origin was unable to download your game. Please check your internet connection, or try again later."

 

I'm already connected to the internet and i even tried ethernet but nothing is working for me.

Message 98 of 218 (400 Views)

Re: Sims 4 Island Living Won't Download

[ Edited ]
Community Manager

@suruatonin that's very strange - you shouldn't have been able to purchase a game you already own unless it was meant to be a gift. One of our advisers should be able to help you with that. Please, use the following link: https://help.ea.com/en/contact-us/

 

@kirrahardiman EA Help advisors should be able to help you cancel your preorder so you can purchase the game again now: https://help.ea.com/en/contact-us/

 

@karhollar The game is now available worldwide. What error message are you getting? 

Message 99 of 218 (480 Views)
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Re: Sims 4 Island Living Won't Download

★★★★ Novice

I just checked my bank, turns out they never charged me. I made my own account where i have access to the email, going to repurchase everything now.

Message 100 of 218 (443 Views)