June 2019
I would really like to speak with someone from ea if there is any other way since i cant access the email associated with my account.
June 2019
June 2019
June 2019
exact same thing has been happening to me, is there anyway to actually restarted everything i just really wanna play ((( I preordered too!
June 2019
I have tried that and when 8 press download it starts preparing then says error so I recommend waiting till the next day once it is out officially and try again.
June 2019 - last edited June 2019
@EA_Mai Mine says processing, i'm just concerned if it charged me or not.
June 2019
June 2019
my sims 4 island living will not download no matter how many time i restart the app or delete it. It keeps popping up with this message
"We're sorry, Origin was unable to download your game. Please check your internet connection, or try again later."
I'm already connected to the internet and i even tried ethernet but nothing is working for me.
June 2019 - last edited June 2019
@suruatonin that's very strange - you shouldn't have been able to purchase a game you already own unless it was meant to be a gift. One of our advisers should be able to help you with that. Please, use the following link: https://help.ea.com/en/contact-us/
@kirrahardiman EA Help advisors should be able to help you cancel your preorder so you can purchase the game again now: https://help.ea.com/en/contact-us/
@karhollar The game is now available worldwide. What error message are you getting?
June 2019
I just checked my bank, turns out they never charged me. I made my own account where i have access to the email, going to repurchase everything now.