Help us improve Answers HQ! Take Survey No, Thanks

Re: Sims 4 Digital Deluxe wont download on my Mac

by EA_Darko
Reply

Original Post

Highlighted
Accepted Solution

Sims 4 Digital Deluxe wont download on my Mac

★★ Newbie

The popup appears after I press the 'Download" button and reads "The download server is not responding. Please give it a few moments and try again. If the problem persists, please contact Origin Help."

Message 1 of 2 (111 Views)

Accepted Solution
Highlighted

Re: Sims 4 Digital Deluxe wont download on my Mac

[ Edited ]
Community Manager

Sorry to hear that you are having issues @stinkysav.

 

Do you have any Anti-Virus/Firewall software installed and if so is it blocking Origin. It may be worth disabling both and then trying again.

 

Try heading to the Origin menu at the top left of the client, Application Settings and Diagnostics. Turn on Safe Mode Downloading and try to download the update again.


Let me know how you get on.

Darko

 

View in thread

Message 2 of 2 (89 Views)

All Replies
Highlighted

Re: Sims 4 Digital Deluxe wont download on my Mac

[ Edited ]
Community Manager

Sorry to hear that you are having issues @stinkysav.

 

Do you have any Anti-Virus/Firewall software installed and if so is it blocking Origin. It may be worth disabling both and then trying again.

 

Try heading to the Origin menu at the top left of the client, Application Settings and Diagnostics. Turn on Safe Mode Downloading and try to download the update again.


Let me know how you get on.

Darko

 

Message 2 of 2 (90 Views)
Twitter Stream