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Sims 4 Bundle price changes at checkout

by Sydry94
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Sims 4 Bundle price changes at checkout

★ Novice

I am trying to buy a sims 4 bundle and the price says $49.98 but when i go to check out the price is then $68.87.

 

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Re: Sims 4 Bundle price changes at checkout

@Sydry94  What you're seeing in your initial screen is the normal bundle price when there's no sale going on, as there wasn't before this morning.  (This is probably a caching issue with your browser; try clearing its cache or using a private window.)  What you're seeing when you go to check out is the full price of all three packs, with no discount for bundling.

 

The reason the bundle disappears is that unlike the other expansion packs. Discover University is not on sale right now.  The current bundle price reflects that all other EPs and GPs are currently on sale, but Discover University is being excluded from the sale and therefore the bundle.  When the sale is over, you'll be able to bundle DU again, but not until then.

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I don't work for EA. I'm just trying to help fellow players with their games.

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Re: Sims 4 Bundle price changes at checkout

@Sydry94  What you're seeing in your initial screen is the normal bundle price when there's no sale going on, as there wasn't before this morning.  (This is probably a caching issue with your browser; try clearing its cache or using a private window.)  What you're seeing when you go to check out is the full price of all three packs, with no discount for bundling.

 

The reason the bundle disappears is that unlike the other expansion packs. Discover University is not on sale right now.  The current bundle price reflects that all other EPs and GPs are currently on sale, but Discover University is being excluded from the sale and therefore the bundle.  When the sale is over, you'll be able to bundle DU again, but not until then.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
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Re: Sims 4 Bundle price changes at checkout

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@puzzlezaddict Thank you for the explanation. That sucks I was really looking forward to playing this week since I finally have time Frown
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‎the Sims 4 island living bundle price was incorrect during check out‎

★★ Newbie

I was trying to buy ‎the Sims 4 digital deluxe with island living bundle, the price was incorrect during check out‎, it was shown HK$ 206.19 on the purchase page, however it was shown HK$ 234.28 during check out, if I change the expansion to Cats and Dogs, the check out price was correct, HK$206.19, I have live chatted with the adviser, he/she said it is a bug and told me to report this to the forum since he/she couldnt do anything about it manually, I dont understand how could this happen to a company of this size and didnt get fix right away

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Tried to buy a bundle, got charged full price instead.

★★ Novice

A few hours ago I opened Sims 4 and it told me I could purchase a bundle. I clicked on the link, was sent to the Origin shopping centre. I picked three expansions for the bundle, was told it would cost just over $60, and then got my receipt and saw the price was actually over $90.

 

Concerned, I contacted the help line. I waited over an hour for the chat, and then spent about another hour explaining this entire situation to the person on the other end while waiting for them to check with their supervisor. The response I got? That apparently because I chose the newest expansion, it was not eligible for the bundle, and therefor I was not eligible for the bundle price. When I asked why it let me choose it for the bundle, and still quoted the bundle price, I was told they couldn't help me anymore and that I should just post of the forums. Then they ended the chat.

 

So here I am, asking everyone: How can you allow a customer to pick an expansion for a bundle, quote them a bundle price, and then charge them full price and tell them that if that's a problem they should just post of a forum? I am sick to my stomach. I had no idea Origin was this dishonest. I feel like I was robbed.

 

Can you actually help? Because lying to me, and stealing my money, is a really nasty way to treat a customer.

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