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Re: Sign In Failure

by Vanya-pathfinder
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Accepted Solution

Sign In Failure

★★★★ Newbie

I signed up for an account just a few hours ago to download the Sims 4. Every time I try to log in, I received a Sign In Failure popup, with the message 'Sign in is currently unavailable. Please try again later.' I have tried clearing Chrome's cache and it does not appear that my computer uses a proxy. Is there an issue going on at the moment? I see that some other people have had this issue and did not have it resolved. It's rather disheartening. 

Message 1 of 8 (369 Views)

Accepted Solution

Re: Sign In Failure

★★★★ Newbie
I was nervous about not getting a good response, but support was extremely pleasant and helpful. I downloaded the Origin application and was able to successfully sign in from there, and am now downloading the game I wanted. I'm sorry that I can't be of any more help than that!

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Re: Sign In Failure

Hero (Retired)

I have this issue with the website too though client works fine. The solution is hidden for me. 

Try to contact EA support, @PhantomVXX.


Fasten your seatbelts, drive responsible and follow AHQ rules.

Если вы проживаете в Крыму, ознакомьтесь со специальной темой.


Я не являюсь сотрудником Electronic Arts/I am not EA employee.
Message 2 of 8 (356 Views)

Re: Sign In Failure

★★★★ Newbie
Thank you for your response, @Vanya-pathfinder. I'm sorry for this silly question; how do I contact support?
Message 3 of 8 (341 Views)

Re: Sign In Failure

Hero (Retired)

@PhantomVXX 

 

Use this link to contact them via chat.


Fasten your seatbelts, drive responsible and follow AHQ rules.

Если вы проживаете в Крыму, ознакомьтесь со специальной темой.


Я не являюсь сотрудником Electronic Arts/I am not EA employee.
Message 4 of 8 (339 Views)

Re: Sign In Failure

★★★★ Newbie
@Vanya-pathfinder
Thank you, I appreciate it! Going to sleep now. I'll contact them first thing tomorrow.
Message 5 of 8 (335 Views)

Re: Sign In Failure

Hero (Retired)

Good night!


Fasten your seatbelts, drive responsible and follow AHQ rules.

Если вы проживаете в Крыму, ознакомьтесь со специальной темой.


Я не являюсь сотрудником Electronic Arts/I am not EA employee.
Message 6 of 8 (328 Views)

Re: Sign In Failure

★★★★★ Newbie

Please respond if you get a solution because it's still not working for me and many others and we're getting no responses :/

Message 7 of 8 (297 Views)

Re: Sign In Failure

★★★★ Newbie
I was nervous about not getting a good response, but support was extremely pleasant and helpful. I downloaded the Origin application and was able to successfully sign in from there, and am now downloading the game I wanted. I'm sorry that I can't be of any more help than that!
Message 8 of 8 (282 Views)