Serious issue (broken client)

[SanityGaming]

I'm getting this error when I log in.

Well, that didn't go as planned

Origin encountered an issue loading this page. Please try reloading it – if that doesn’t work, restart the client or try again later.

++++++++++++
I've [deleted the cache]

I've [reinstalled origin]
I've [restarted my pc]

Can't fix my origin

[EA_Darko · Accepted solution]

@SanityGaming Can you ensure that when you cleared the cache you followed the steps below exactly:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[EA_Darko]

@SanityGaming Good news is that this is generally an easy enough fix, as such would you mind trying the following steps:

Uninstall and reinstall Origin after downloading it from here: https://www.origin.com/download

Open your download folder and inside right click the "OriginThinSetup.exe" file and choose "Run As Administrator".

If the issue remains then please try these steps in order:

1. Manually uninstall Origin.
2. Run CCleaner.
3. Restart your router/modem and do a Clean Boot.
4. Make sure that your UAC is enabled and set to notify.
5. Download the latest version of Origin and install the client - make sure to run the setup file with administrator rights.
6. Add firewall/antivirus exceptions for Origin and open the needed ports.
7. When starting Origin, please make sure to run as Administrator.

Let me know how you get on.

Darko

[SanityGaming]

Non of that worked!

I can't do anything with the app, i can't use any drop down stuff, i can't access the settings , or anything!

[EA_Darko · Accepted solution]

@SanityGaming Can you ensure that when you cleared the cache you followed the steps below exactly:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[SanityGaming]

THAT DID IT! thank you, 


That solution you provided me worked i did everything you said on your second response and it totally fixed it!

I've given you XP and marked as accepted answer thank you sir!

[EA_Darko]

@SanityGaming Great to hear, enjoy your game and I would also suggest bookmarking this thread as those steps can be a lifesaver.

Darko 

[Steamed_Hams01]

Well, that didn't go as planned Origin encountered an issue loading this page. Please try reloading it – if that doesn’t work, restart the client or try again later.

I've uninstalled origin, reset computer, reinstalled...same issue.

[holger1405]

@Steamed_Hams01

Did you cleared the cache as in EA_Darko's solution? (It also makes sure files are gone that might not be getting deleted at a reinstallation.)

If that don't helps, reset your Internet Explorer settings.