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[SOLVED] BLACK SCREEN PROBLEM NFS HOT PURSUIT 2010 WINDOWS 8.1 PRO

by SHIELD413
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[SOLVED] BLACK SCREEN PROBLEM NFS HOT PURSUIT 2010 WINDOWS 8.1 PRO

[ Edited ]
★ Novice

HELLO GOOD DAY ALL !!!

 

BLACK SCREEN PROBLEM !! 

 

I just downloaded NEED FOR SPEED HOT PURSUIT 2010 on my laptop 

previously i had windows 7 and the game was running without any error but today i freshly installed new WINDOWS 8.1 PRO and when i run the game the game stuck at black screen i don't know whats the error i have tried troubleshoot , run program with compatibility of windows 7 but it still stuck at black screen 

i have newly installed windows so i don't know wheather all required programs are installed like MICROSOFT Visual C+++

 

MY PC SPECS 

RAM :- 2 GB DDR3

HDD : 512 GB

GPU :- INTEL HD 3000 

CPU:- i3-2328(4 CPU CORES) 2.2 GHz

and also DIRECTX 11

 

 

SORRY FOR MY BAD ENGLISH  Large smile

 

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Accepted Solution

Re: BLACK SCREEN PROBLEM NFS HOT PURSUIT 2010 WINDOWS 8.1 PRO

Community Manager

Hey @SHIELD413 a black screen generally points to a graphical issue.

As such, let's start by grabbing a DxDiag so that I can take a look at your system for any issues: https://help.ea.com/help/pc/how-to-gather-dxdiag-information/

 

Darko

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Re: BLACK SCREEN PROBLEM NFS HOT PURSUIT 2010 WINDOWS 8.1 PRO

Community Manager

Hey @SHIELD413 a black screen generally points to a graphical issue.

As such, let's start by grabbing a DxDiag so that I can take a look at your system for any issues: https://help.ea.com/help/pc/how-to-gather-dxdiag-information/

 

Darko

Message 2 of 4 (126 Views)

Re: BLACK SCREEN PROBLEM NFS HOT PURSUIT 2010 WINDOWS 8.1 PRO

[ Edited ]
★ Novice

@EA_Darko Sorry for late reply sir !

 

here it is the DxDiag

Message 3 of 4 (104 Views)

Re: BLACK SCREEN PROBLEM NFS HOT PURSUIT 2010 WINDOWS 8.1 PRO

★ Novice

after getting no reply i myself SOLVED it !!

if anybody  else is getting error than do this steps

i) Reinstall the game

ii)Reinstall/Update the GPU driver

iii)check whether correct Directx is installed

iv)use latest version of your Windows

 

HAVE A GOOD DAY !

Message 4 of 4 (55 Views)
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