January 2021
I have purchased sims and downloaded it but it isn't working. I've tried to reload it but it says it can't open because MSVCP140.dll was not found
January 2021
@eva2009x The file mentioned is part of the 2015-2019 VC++ runtimes, which Sims 4 uses. So it's best to uninstall your current copies, if you have them, and download new ones from Microsoft.
Click Windows key-i, select Apps, and scroll down to the Microsoft Visual C++ Redistributables. Click on the 2015 (or 2017, or 2015-2019) versions, both x86 and x64, and Uninstall. (Don't touch the versions from any other year.) Then download and install new versions directly from Microsoft:
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
You need both the x86 and x64 versions, but you can skip the ARM version, which is for a different class of device. Restart your computer before trying to play.