[Resolved] Origin White Screen / No Images Loaded

[nazegaming7]

i cannot open apex legends is it because i have not updated apex or it wont work and help me fix origin white screen the origin is not showing any images help

or shud i convert 32 bit to 64 bit

[EA_Darko · Accepted solution]

Good news @nazegaming7, based on the description of the issue you are having I would be willing to bet that clearing the Origin Cache will have your issue sorted in no time. Try the steps below and let me know how you get on.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[EA_Darko · Accepted solution]

Good news @nazegaming7, based on the description of the issue you are having I would be willing to bet that clearing the Origin Cache will have your issue sorted in no time. Try the steps below and let me know how you get on.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[mrahmedhossam]

i tried all of these and it did not work

[EA_Darko]

Hey @mrahmedhossam can you grab us a screenshot of what Origin looks like when you open it, please.

The more info we have the better we can help.

Darko

[mrahmedhossam]

thanks it is solved

[M4R1N3_M4CH1N3]

Hello, I am having an issue with my origin. when I pull up my origin it is just a blank white, shaking left to right window with a black origin banner above it. I have tried many things but I cannot fix it. please help if you know if there is a way to fix this issue. Thanks, Ben.

[M4R1N3_M4CH1N3]

@EA_Darko Hello, I am having an issue with my origin. when I pull up my origin it is just a blank white, shaking left to right window with a black origin banner above it. I have tried many things but I cannot fix it. please help if you know if there is a way to fix this issue. Thanks, Ben.

[EA_Darko]

Hey @M4R1N3_M4CH1N3 can you try the steps I posted in the accepted solution?

If they do not help can you try reinstalling Origin as an administrator to see if it makes a difference?

Darko 

[Binary_Gamer110]

thank you :*

[EA_Darko]

I'm assuming that you got it sorted @Binary_Gamer110.

If so that's great to hear.

Darko