Redeemed code no coins showed up on xbox

by spartasdtv
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Original Post

Redeemed code no coins showed up on xbox

★★★ Newbie

I have given evidence  in my case three times and im getting no answers  to my emails there no actual  call feature  my email is [edit: email address removed]  and it shows as a differnt email on the website as my other email [edit: email address removed] i called xbox they say it was redeemed but nothing showed up. I sent the email xbox gave too can I get a real answer 

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Re: Redeemed code no coins showed up on xbox

Community Manager

Hey @spartasdtv we aren't able to assist with any account-related issues on AHQ.


I'd recommend having your proof of purchase ready: https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/

 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

 

Darko

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