Red Alert 2 cannot be installed on Windows 10

[Mynabelle]

Hello,

Since 2000, Alert Rouge 2 has been my favorite game.

Having just moved to Windows 10, I find myself facing a problem for the installation.

When the CD is inserted, nothing happens with the autorun, even by clicking on the icon.

So, I try to start the installation manually and still nothing. Even by changing the compatibility settings.

Is there a solution to install and be able to replay AR2 ?

A big thank you in advance for your very precious help.

[EA_Darko · Accepted solution]

Hey @Mynabelle have you attempted to register your game to your Origin account or are you running from a disc?

You can redeem your CD key here: https://www.origin.com/irl/en-us/redeem

If you run into an issue then please speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[EA_Darko · Accepted solution]

Hey @Mynabelle have you attempted to register your game to your Origin account or are you running from a disc?

You can redeem your CD key here: https://www.origin.com/irl/en-us/redeem

If you run into an issue then please speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[Mynabelle]

@EA_Darko
I typed the 22-digit code shown on my Red Alert 2 game manual and here is the message that appears : "The product code you entered is not valid. Please re-enter the code."
The code was typed with the - and without the -, but was unsuccessful.

It's a game I bought in the early 2000s, is that why the code is considered invalid?

Mynabelle

[EA_Darko]

Hey @Mynabelle have you spoken with our live support as advised above to see what can be done?

Darko

[mythicaledgar]

I have had the same problem but it is when I try launching it from Origin.

[Lionheart722]

@EA_Darko hi there i too had the same problem. I have both RA2 and YR discs and it wont install. i tried reaching out to support but they said they cant give the game codes. the product and serial i gave them didnt work. (setting to run as admin, compatibility etc also didnt work). any thoughts?

[EA_Darko]

What is happening when you try to install the game @Lionheart722? 

Are you seeing an error of some kind?

Darko 

[condog3300]

I downloaded the game from origin and clicked play. It pulls up a black screen for a few seconds, then kicks me out. Could I get some help?

[EA_Darko]

Hey @condog3300 I would recommend taking a look at this thread: https://answers.ea.com/t5/C-C-The-Ultimate-Collection/Red-alert-2-black-screen-with-sound-and-mouse/...

Darko 

[boots201769]

I am having the same issue, I just got off with origin/EA help chat who could not help me…. Does this mean even though we have the discs we are no longer able to play them? Or is there way to download them without going through origin??? Running windows 10! Thanks!