Help us improve Answers HQ! Take Survey No, Thanks

Reccuring- Sims 4 download error

by Ss432012
Reply

Original Post

Reccuring- Sims 4 download error

★★★★ Newbie

I've played the game for many hours, up until a couple years ago- so i know it can run on this device (Macbook Pro, mid 2012). Recently tried replaying, but it wouldn't launch in Origin. I deleted the game and Origin client to attempt redownloading. Origin redownloaded fine, and Sims 4 appears in my games library, but it fails to download every single time. I've reinstalled Origin multiple times now, but it still fails. Notification tells me "Origin was unable to download your game. Please check your internet connectivity or try again later." I've restarted my motim multiple times- internet works, but game continues to fail downloading. I've been trying for day. So frustrated- please help.

Message 1 of 4 (110 Views)

Re: Reccuring- Sims 4 download error

Community Manager

Hey @Ss432012 let's try resetting Origin on your Mac to see if it helps: https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

Let me know how you get on.


Darko

Message 2 of 4 (95 Views)

Re: Reccuring- Sims 4 download error

★★★★ Newbie

thank you! i appreciate the response. i did as suggested, and redownloaded origin but now it's stating "origin servers temporarily unavailable" and that it's "unable to retrieve your list of games." when i go into my games library, it now appears empty. any suggestions? thanks

Message 3 of 4 (79 Views)

Re: Reccuring- Sims 4 download error

Community Manager

Sorry to hear that you are still having issues @Ss432012.


Can you take a couple of minutes to try the steps in this help thread: https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p...

 

Darko

Message 4 of 4 (33 Views)