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Purchased game cannot be found in the origin application
by yungyung827Original Post
- I have not played the game Sims 4 for some time, and recently when I want to play it again, I cannot find the game in my account and the system requires me to input the product code for the unidentified game. I then emailed EA support to get back the product code for the game purchased. After inputting the product code, the system says the code has already been redeemed. I have already reinstalled the origin application but the problem persists and I cannot find the game in my account.
- After that, I emailed EA Support to follow up on the issue for several times in the past two weeks, but I got no reply.
- Can anyone help with my issue? Or is there a physical EA support centre where I can visit to solve this?
- Seriously I am feeling so disappointed with the after sale support services by EA.
Hey @yungyung827
I'm really sorry to hear about the situation you've found yourself in 
I know you've already contacted our support and reinstalled the application, but I have a few more steps for you that might help finding your game.
Could you please read through the article below ("I've had my games a while" part) and try all the steps mentioned there?
https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank
/Ataashi
Hi @EA_Ataashi
Thanks for your reply! I have tried all the steps mentioned in the link. However, I still cant see my game in Origin account
