March 2021
I am not playing Legacy. I don't have any mods or cc installed and have never had any installed. Already did the cache and everything else already suggested.
March 2021
March 2021
My issue isn’t with playing the game. My issue is originbsaying I did not purchase a kit when I did. I was able to find its pack folder on my old computer and moved it over but still nothing.
I guess I shouldn’t have posted on a forum because people are hijacking the thread with different issues.
March 2021
Have tried changing language in Origin, restarting it, changing language back, restarting Origin, and it did not help.
I tried uninstalling Origin and then reinstalling Origin, and it did not help.
In Origin under game details > more > kits it does not show that is was purchased. It gives an option to buy it again.
Under Origin order history it says it was purchased and fulfilled.
March 2021 - last edited March 2021 by EA_Jason
I'm having the same exact issue as the two people above me. Not on Legacy, tried all troubleshooting tips to no avail because on the launcher it says I haven't purchased Country Kitchen while in my purchase history, it clearly says I did. Other two kits showing up no problem.
EDIT by EA_Jason: Image removed, don't post personal information publicly.
March 2021
I have the exact same issue, purchased all kits without problem and installed them except the Kitchen kit that can't be downloaded. It is in my confirmed purchase history and when I start up Sims 4 it says I own the kit when I check the news page, but I still can't install it from Origin.
March 2021 - last edited March 2021
@EA_Jason Sorry, man. Didn't mean to release personal information. Just thought the SS's would be helpful in troubleshooting. Thank
March 2021
No worries @bossdarcie!
We now have a main thread about this issue that can be found here:
I'll lock this one as the thread that I linked contains some updates by our QA team