Purchase error

by Rh_makeup20
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Purchase error

★★ Newbie

I have just purchased a sims pack which was down to £17.49 but i have been charged full price - £34.98!! 
Can this be refunded?? if so, how do i go about it? 

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Accepted Solution

Re: Purchase error

Community Manager

Hi @Rh_makeup20

 

When you have the chance I'd recommend getting in touch with the EA Help team so they can take a look at your account. I'm afraid that purchase issues are not something we can investigate here on Answers HQ. 

 

For more information on how to contact them check out the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer. 

 

 

/Kent

Kent.png

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Re: Purchase error

Community Manager

Hi @Rh_makeup20

 

When you have the chance I'd recommend getting in touch with the EA Help team so they can take a look at your account. I'm afraid that purchase issues are not something we can investigate here on Answers HQ. 

 

For more information on how to contact them check out the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer. 

 

 

/Kent

Kent.png
Message 2 of 2 (339 Views)