Profile issues

by cheerio1407
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Original Post

Accepted Solution

Profile issues

★★★ Newbie

HI,

 

Wondering if you have sorted out the profile issues?

 

My partner had major issues with his account and tried several time to get access too. He filled out the account recovery forms 7 times and still was unable to get access?

 

With several discussions with Support team he was unable to gain access to his account and unable to remove the links to his Playstation and Xbox accounts he has been trying to sort for over a year and still no sucess. He has stated to never buy an EA product again and has stated to family to never buy EA again.

 

Thanks

Message 1 of 3 (491 Views)

Accepted Solution

Re: Profile issues

Community Manager

Hey @cheerio1407 for issues with accounts such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

 

Darko.png

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Message 3 of 3 (440 Views)

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Re: Profile issues

★★★ Newbie

So no?

 

Is there any one here that can help?

Message 2 of 3 (461 Views)

Re: Profile issues

Community Manager

Hey @cheerio1407 for issues with accounts such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

 

Darko.png
Message 3 of 3 (441 Views)