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Re: Product Codes

by EA_Darko
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Product Codes

★★★★ Newbie
Last year I bought 3 Stuff Packs for Sims 4. I played them but I recently factory reset my mac and when I went to download the games again afterward, it tells me to enter product codes for each one. I have the receipts for them in my email but where do I get the product codes?
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Accepted Solution

Re: Product Codes

★★★★ Newbie
I was able to get it resolved! Thanks!

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Re: Product Codes

Community Manager (retired)

Hello @tialwalton,

 

My apologies for any confusion caused.

 

From what I can see you were in touch with our support via phone. Was the issue resolved or are you still having trouble with the stuff packs?

 

Thanks,

- Kristi

Message 2 of 6 (512 Views)

Re: Product Codes

★★★★ Newbie
I was able to get it resolved! Thanks!
Message 3 of 6 (584 Views)

Re: Product Codes

Community Manager (retired)

Glad to hear that Standard smile

 

 Don't hesitate to come back to us if you have any questions, issues or advice for other players.

- Kristi

Message 4 of 6 (496 Views)

Re: Product Codes

★★★★ Novice
Can I please get help for the same issue?
Message 5 of 6 (164 Views)
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Re: Product Codes

Community Manager

Hey @KatyHoward96 you should be able to find your product code needed by right-clicking on the game icon in your My Game Library and selecting properties. From here you can then copy the product code and paste it in when needed.


Darko

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