Problem with changing my e-mail address without having access to old email

by silvvvr
Reply

Original Post

Accepted Solution

Problem with changing my e-mail address without having access to old email

★★★★★ Novice

Unfortunately I still have this problem for over 6 years now and I still can not change my e-mail because security code gets directed to my old non-existent e-mail. Usually EA's solution is to just make another account and make a new start from there, which makes me mad because this is the account I want to change my e-mail to without having headaches to do so.

Message 1 of 2 (397 Views)

Accepted Solution

Re: Problem with changing my e-mail address without having access to old email

Community Manager

@silvvvr 

 

If you no longer have access to your email address, we can try to recover your account.

Please make contact with an EA Game Advisor for assistance with this.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

barry.png

View in thread

Message 2 of 2 (373 Views)

All Replies

Re: Problem with changing my e-mail address without having access to old email

Community Manager

@silvvvr 

 

If you no longer have access to your email address, we can try to recover your account.

Please make contact with an EA Game Advisor for assistance with this.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

barry.png
Message 2 of 2 (374 Views)