Why wont Origin 9.10.1 install the helper tool on my Mac OS X 10.8.5?

[Bluebellflora]

@ellika0202

That sounds promising, going to test now

[Bree171293]

Thanks @Bluebellflora - I haven't had a chance to read through the thread yet but has there been any sort of resolution?

[Bluebellflora · Accepted solution]

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UPDATE - this thread is locked and outdated. Here's the new thread: 

https://answers.ea.com/t5/Origin-Client-Web-Technical/Mac-Permission-to-install-Helper-Tool-error-20...

Spoiler

@ellika0202

Yep, that absolutely works - nice one!

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@ellika0202 wrote:

Well. I Finally got the stupid thing to run. I concluded by looking into the log file that the problem probably was the OriginESImpl.dylib. That one is overwritten as the new software is downloaded from EA servers. What I did was to simply copy that from the original installation dmg.

cp /Volumes/Origin/Origin.app/Contents/MacOS/OriginESImpl.dylib  /Applications/Origin.app/Contents/MacOS/OriginESImpl.dy

At least now it starts and my thirteen year old is happy again. Shame on you EA not to be able to solve this sooner.

Good luck to the rest of you!

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To clarify the file locations for those unsure of what to do:

1. Open the Origin download in your Downloads folder. Right click on the Origin app in the new window that pops up (where you would normally drag the app icon to your Applications folder), and select Show Package Contents. Navigate through Contents > MacOS and copy the OriginESImpl.dylib file. You will notice the date of the file is 15 July 2015.
2. Close the windows, go into your Applications folder, right click on the Origin app and select Show Package Contents. Navigate through Contents > MacOS and delete the OriginESImpl.dylib file, it will be dated 24 October 2015. Now paste the previous one in it's place.

UPDATE - The Origin file listed in the above solution has now been updated. EA have released a beta build to fix this issue. Please download it here, making sure that you have completely uninstalled your current installation of Origin.

@HolyNicholas has also posted a fix which is worth a try if you're experiencing the issue intermittently:

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@HolyNicholas wrote:

I had the same problem today and it still didn't work after re-installing origin. After a bunch of testings and diagnosing, I was able to fix it.

What happening on my computer was that the launch daemon for the helper tool was not properly started. As a result, a connect socket was not created, Origin app failed to establish connection with the helper tool and therefore fell into the loop of installing of that tool. So to fix it I had to manually start the daemon.

Try running this in the terminal:

sudo launchctl load -w /Library/LaunchDaemons/com.ea.origin.ESHelper.plist

Hope this helps! :D

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[Bree171293]

@Bluebellflora I bought it directly off the sims 4 website, and went to go install it and then ran into the problem. I am running OSX 10.8.5

[Bluebellflora]

@Bree171293

Yep, that's Mountain Lion. Try the fix in my previous post from ellika0202

[Bree171293]

@Bluebellflora thanks for that! I'm at work at the moment so will try that once I get home. Fingers crossed!

[Bluebellflora]

@Bree171293

Thank @ellika0202, they came up with the fix

[brualmeidaaaaa]

I have the OS X El Capitan on my mac and every time i try to open the origin app it simply won't open. Is it because the Origin does not have any kind of support for the El Captain yet or is it something else? 

[Bree171293]

@Bluebellflora@ellika0202 - both deserve a huge thank you! Seems to be working okay so far, appreciate all your help immensely! Happy Simming  

[JoshuaPhilgarlic]

@ellika0202 and @Bluebellflora

Thanks a lot. It works now. You're awesome !!!