May 2019
Hi Guys,
please post all your issues about getting the free version of Sims 4 here.
All information on the deal and how to redeem it, can be found here: The Sims 4 - Free on PC and Mac until May 28!
Seems some people are having issues here so please use this thread if you do.
Troubleshooting
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
May 2019
Currently sims 4 is free, but origin won’t let me add it to my account the only option is to gift it, but it says it cannot determine my friends eligibility
May 2019
May 2019
Just get it through your wishlist.
May 2019
May 2019 - last edited May 2019
@kittysune and @Wh1teReaper Try adding it to your wishlist first. If that doesn't help, clear Origin's cache (Windows) or run the Origin reset tool (macOS).
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
If these methods don't work, use the Origin website instead of the app. Here's the link:
https://www.origin.com/usa/en-us/store/the-sims/the-sims-4
Be sure to click the "get it free" button itself, not the arrow that opens the dropdown menu.
May 2019
May 2019
Hey don't fell lonely I got it it added it to my list and want let me download it says I have to join basic for 4.99 a month that aint free.
May 2019 - last edited May 2019
@lumjum92436 and @komakoz These steps have helped a few other players; hopefully they help you too.
Try adding it to your wishlist first. @komakoz I know you already tried that, but it sounds like Origin is asking you to subscribe to Access, which is a separate process and shouldn't have anything to do with your wishlist.
If that doesn't help, clear Origin's cache (Windows) or run the Origin reset tool (macOS).
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
If these methods don't work, use the Origin website instead of the app. Here's the link:
https://www.origin.com/usa/en-us/store/the-sims/the-sims-4
Be sure to click the "get it free" button itself, not the arrow that opens the dropdown menu.