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Help i can't get the Free Sims 4

by kittysune
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Original Post

[PLEASE POST HERE] Issues with getting free Sims 4

Hero

Hi Guys,

 

please post all your issues about getting the free version of Sims 4 here.

 

All information on the deal and how to redeem it, can be found here: The Sims 4 - Free on PC and Mac until May 28!

 

Seems some people are having issues here so please use this thread if you do.

 

Troubleshooting

 

  • Clear Origin cache to fix problems with your games
  • This option is only available for PC and Mac, NOT for console
  • Clear your browser Cache
  • Try the Origin Client instead of the website.
  • Add game to wish list and get it from there.
  • Use a private browser window.
  • If you had issues yesterday, try again today

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 12 of 77 (14,937 Views)

Cant redeem standard edition of sims 4 on origin

★★ Novice

Currently sims 4 is free, but origin won’t let me add it to my account the only option is to gift it, but it says it cannot determine my friends eligibility 

Message 1 of 77 (15,416 Views)

Re: Cant redeem standard edition of sims 4 on origin

★★ Novice
I was confused too but after adding it to my wishlist I was able to get it.
Message 2 of 77 (15,401 Views)

Re: Cant redeem standard edition of sims 4 on origin

★★★★ Novice

Just get it through your wishlist. 

Message 3 of 77 (15,395 Views)
Highlighted

Help i can't get the Free Sims 4

★★★★ Novice

i think it's because i still had Sims 4 Trials on my library 

origins doesn't show me option to buy it for myself but only show buy for gift

Message 4 of 77 (16,043 Views)
0

Re: Help i can't get the Free Sims 4

★★★★ Novice
same here it only shows as buying for a gift
Message 5 of 77 (16,032 Views)

Re: Help i can't get the Free Sims 4

[ Edited ]

@kittysune and @Wh1teReaper  Try adding it to your wishlist first.  If that doesn't help, clear Origin's cache (Windows) or run the Origin reset tool (macOS).

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

If these methods don't work, use the Origin website instead of the app.  Here's the link:

 

https://www.origin.com/usa/en-us/store/the-sims/the-sims-4

 

Be sure to click the "get it free" button itself, not the arrow that opens the dropdown menu.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 6 of 77 (16,026 Views)

Re: The Sims 4 - Free on PC and Mac until May 28!

★★★ Newbie
when i go to my game library, it says windows only (im on mac), even though it says it works on mac. help plz
Message 7 of 77 (14,990 Views)

Re: The Sims 4 - Free on PC and Mac until May 28!

★★★★ Newbie

Hey don't fell lonely I got it it added it to my list and want let me download it says I have to join basic for 4.99 a month that aint free.

 

Message 8 of 77 (14,955 Views)
0

Re: The Sims 4 - Free on PC and Mac until May 28!

[ Edited ]

@lumjum92436  and @komakoz  These steps have helped a few other players; hopefully they help you too.

 

Try adding it to your wishlist first.  @komakoz  I know you already tried that, but it sounds like Origin is asking you to subscribe to Access, which is a separate process and shouldn't have anything to do with your wishlist.

 

If that doesn't help, clear Origin's cache (Windows) or run the Origin reset tool (macOS).

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

If these methods don't work, use the Origin website instead of the app.  Here's the link:

 

https://www.origin.com/usa/en-us/store/the-sims/the-sims-4

 

Be sure to click the "get it free" button itself, not the arrow that opens the dropdown menu.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 9 of 77 (14,935 Views)