February 2020
It is likely your are either using an underage account or we have taken action against your account.
https://help.ea.com/en-us/help/account/online-access-for-child-accounts
If you suspect you may have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
Thanks.
February 2020
February 2020
Please make contact with an EA Game Advisor for assistance with that.
Click the following link to get started: https://help.ea.com/en/contact-us/
For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/
Thanks.