Re: Origin

by EA_Darko
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Accepted Solution

Origin

★★★ Newbie

origin luncher white screen problem after log in on windows 7

 

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Accepted Solution

Re: Origin

Community Manager

Hey @AB_vermilion, from your description of the issue in your post I would suggest clearing the Origin Cache. 

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Let me know how you get on.

 

Darko

Darko.png

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Message 3 of 3 (147 Views)

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Re: Origin

Message 2 of 3 (152 Views)

Re: Origin

Community Manager

Hey @AB_vermilion, from your description of the issue in your post I would suggest clearing the Origin Cache. 

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Let me know how you get on.

 

Darko

Darko.png
Message 3 of 3 (148 Views)