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Re: Origin wont launch

by elaxxrees
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Original Post

Accepted Solution

Origin wont launch

★★★★ Novice

My origin won't fully load. After I sign in the screen is blank where the words and pictures should be. I've tried all the troubleshooting methods and nothing has worked. Is anyone experiencing this?

Message 1 of 6 (263 Views)

Accepted Solution

Re: Origin wont launch

Community Manager

Hey @Azarayahh you can generally fix this issue by clearing the Origin Cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Let me know how you get on.

 

Darko

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Message 2 of 6 (233 Views)

All Replies

Re: Origin wont launch

Community Manager

Hey @Azarayahh you can generally fix this issue by clearing the Origin Cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Let me know how you get on.

 

Darko

Message 2 of 6 (234 Views)

Re: Origin wont launch

★★★★ Novice
@EA_Darko You are a life saver. Thank you so much for your help!
Message 3 of 6 (215 Views)

Re: Origin wont launch

Community Manager

Glad to be of help @Azarayahh.


Darko

Message 4 of 6 (186 Views)
Highlighted

Re: Origin wont launch

★★★★ Novice

how can i do this on mac? same problem

Message 5 of 6 (117 Views)

Re: Origin wont launch

★★★★ Novice

Do you know how to do this for apple?

Message 6 of 6 (46 Views)