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Origin won't update

by dkinard
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Origin won't update

★★★ Newbie

So I've been trying desperately to get Origin to go online so I can update Sims 4, but every time I click 'Go Online' it tells me that it entered me into offline mode because Origin requires a critical update. And of course, I tell Origin to install the update but it never finishes. The download window closes, and I end up repeating the process over and over again without achieving anything. Can anyone help? I've looked through other reports to try and find a solution, but all of the answers I found that EA had posted were no help at all.

Message 1 of 46 (81,203 Views)

Accepted Solution

Re: Origin won't update

[ Edited ]
Community Manager

@dkinard  Hi,

 

First off, please download the Origin installation file from here: https://www.origin.com/download

Next, please navigate to your download folder and right click the "OriginThinSetup.exe" file and choose "Run As Administrator".

 

If that still does not work, and the installation fails, please follow the below steps in exact order:

  1. Manually uninstall Origin
  2. Run CCleaner
  3. Restart your router/modem and do a Clean Boot
  4. Make sure that your UAC is enabled and set to notify
  5. Download the latest version of Origin and install the client - make sure to run the setup file with Admin rights
  6. Add firewall/antivirus exceptions for Origin and open the needed ports
  7. When starting Origin, please make sure to run it as Administrator

 

First Download Origin Here.

Make sure you know where that file saves to.

 

Now do a Clean Boot.

Locate the file you downloaded, it's called "OriginThinSetup.exe

Right click on that file and choose Run As Administrator.

 

Let us know how you get on afterwards.

 

Cheers,

Nils

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Message 2 of 46 (101,217 Views)

All Replies

Re: Origin won't update

[ Edited ]
Community Manager

@dkinard  Hi,

 

First off, please download the Origin installation file from here: https://www.origin.com/download

Next, please navigate to your download folder and right click the "OriginThinSetup.exe" file and choose "Run As Administrator".

 

If that still does not work, and the installation fails, please follow the below steps in exact order:

  1. Manually uninstall Origin
  2. Run CCleaner
  3. Restart your router/modem and do a Clean Boot
  4. Make sure that your UAC is enabled and set to notify
  5. Download the latest version of Origin and install the client - make sure to run the setup file with Admin rights
  6. Add firewall/antivirus exceptions for Origin and open the needed ports
  7. When starting Origin, please make sure to run it as Administrator

 

First Download Origin Here.

Make sure you know where that file saves to.

 

Now do a Clean Boot.

Locate the file you downloaded, it's called "OriginThinSetup.exe

Right click on that file and choose Run As Administrator.

 

Let us know how you get on afterwards.

 

Cheers,

Nils

Message 2 of 46 (101,218 Views)

Re: Origin won't update

★★★★ Novice

Did it work for you? As someone with no home internet this is crazy. If this problem has been going on for years why hasn't it been fixed or Origin just scrapped. It was easier when I could just download the game directly. I'm 2 hours into trying to download Sims 4 and I haven't even made it to the game yet. I'm about 10 minutes from requesting a refund and not coming back. I had no problem with Sims 1 & 2, SimCity, and a bunch of older games. Sims 3 I purchased and it disappears from origin and I can't play it anymore and now sims4 is impossible to even download.

Message 3 of 46 (81,015 Views)

Re: Origin won't update

★★★★ Novice

Absolutely no help to me.  MAC

 

Message 4 of 46 (81,005 Views)

Re: Origin won't update

[ Edited ]
★★★★ Novice

not working at all please fix soon

Message 5 of 46 (79,982 Views)

Re: Origin won't update

★★★ Newbie

Well, you can't really expect the money * EA to do anything to fix it. They are known for being the second worse game company out there (Next to blizzard).

Message 6 of 46 (79,691 Views)

Re: Origin won't update

★★★★ Newbie

Thank you, this actually did solve my problem.
However now my 9 origin points are completely gone, tbh it doesn't actually bother me but I thought I might as well point it out (no pun intended).
Again, thanks.

Message 7 of 46 (79,016 Views)

Re: Origin won't update

★★★★ Novice

Nope it didnt help me.

 

Still the same:

Message 8 of 46 (78,964 Views)

Been stuck at "Installing the latest version of origin"

★★★★ Novice

 

 The progress bar not going anywhere. So I have games that I can't even play.

Great...

Message 9 of 46 (57,193 Views)

Re: Been stuck at "Installing the latest version of origin"

★★★ Pro

First Download Origin Here.

Make sure you know where that file saves to.

 

Now do a Clean Boot.

Locate the file you downloaded, it's called "OriginThinSetup.exe

Right click on that file and choose Run As Administrator.

 

Let us know if that gets Origin installed for you.

Message 10 of 46 (60,397 Views)