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Origin won't load.

by solarsidooo
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Original Post

Accepted Solution

Origin won't load.

★★★★ Novice

I re-installed Origin yesterday because I wanted to play The Sims 3/4 again, but when I logged in all it showed was the picture below. I've deleted the cache files and all of that stuff but it still doesn't work. I don't feel like re-installing it again since it took a VERY long time to do so, I'll only do it if I don't find a helpful tip.

Message 1 of 6 (275 Views)

Accepted Solution

Re: Origin won't load.

Community Manager

Hey @solarsidooo clearing the Origin Cache should have you sorted in no time.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

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Message 2 of 6 (243 Views)

All Replies

Re: Origin won't load.

Community Manager

Hey @solarsidooo clearing the Origin Cache should have you sorted in no time.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

Message 2 of 6 (244 Views)

Re: Origin won't load.

★★★★ Novice

@EA_Darko  I said that I did that in the post and it didn't work. I had to re-install everything in my laptop for it to work. :/

Message 3 of 6 (214 Views)

Re: Origin won't load.

Community Manager

You shouldn't need to reinstall things in order to get it working @solarsidooo.

 

Based on the image you shared clearing the Origin Cache should sort it for you, did you follow the steps exactly as laid out when you cleared it?


Darko

Message 4 of 6 (194 Views)

Re: Origin won't load.

★★★★ Newbie

I have the same problem. I'm going to try your suggestion. Keeping my fingers crossed.

Message 5 of 6 (160 Views)

Re: Origin won't load.

Community Manager

Hey @Mommacita57 did clearing the Origin Cache sort out the issue for you?


Darko

Message 6 of 6 (106 Views)