Origin won't load.

[intheflatfield]

I re-installed Origin yesterday because I wanted to play The Sims 3/4 again, but when I logged in all it showed was the picture below. I've deleted the cache files and all of that stuff but it still doesn't work. I don't feel like re-installing it again since it took a VERY long time to do so, I'll only do it if I don't find a helpful tip.

[EA_Darko · Accepted solution]

Hey @intheflatfield clearing the Origin Cache should have you sorted in no time.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[EA_Darko · Accepted solution]

Hey @intheflatfield clearing the Origin Cache should have you sorted in no time.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[intheflatfield]

@EA_Darko  I said that I did that in the post and it didn't work. I had to re-install everything in my laptop for it to work. :/

[EA_Darko]

You shouldn't need to reinstall things in order to get it working @intheflatfield.

Based on the image you shared clearing the Origin Cache should sort it for you, did you follow the steps exactly as laid out when you cleared it?

Darko

[Mommacita57]

I have the same problem. I'm going to try your suggestion. Keeping my fingers crossed.

[EA_Darko]

Hey @Mommacita57 did clearing the Origin Cache sort out the issue for you?

Darko

[elisa_ehh]

I'm having the same problem. Everyone seems to suggest the same fix (clearing app and program data and restarting) - I've tried 3 times now with no luck. I have already wasted 2 hours on this this morning and reinstalling will take the rest of the afternoon (I know because of the number of times I've had to do the same d*mn thing!).

Is there ANY OTHER FIX?

WHY is this happening? There are people all over the internet going back at least a year with the same issues!

In over 5 years of using Origin I haven't ever had a single fully positive experience - something ALWAYS goes wrong. Sick to death of Origin!