Origin won't load & I can't access games

[Hyeen]

Every time I load origin I get an error message saying: "Well that didn't go as planned." I also no longer have access to any of my games- I can't find the .exe files anywhere. Searching in the start menu comes up blank, and so does right clicking the origin taskbar icon. I've tried uninstalling origin then reinstalling it several times with no success. I've spent hours following advise posts about similar problems and nada. Please help if you can, I just wanna play sims 4 ;-;

[EA_Darko · Accepted solution]

Hey @Hyeen seeing some errors there so the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

Let us know how you get on.

Darko

[yahel_1]

Hi @Hyeen 

Clearing your Origin cache can help to fix your issue https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

- yahel_1

[Hyeen]

I tried that yesterday and it didn't work... tried again but still no luck unfortunately

[EA_Darko]

Sorry to hear that you are having issues @Hyeen.

When this issue occurs you can fix it if you take a couple of minutes to go through the following steps:

• Close Origin completely by right clicking the Origin system tray icon and selecting Exit.
• Make sure Time/Date is correctly set on the PC
• Make sure Origin is authorized by your anti-virus and firewall
• Reset Internet Explorer Settings
• Untick the options in LAN Settings ( make sure nothing is checked under Proxy Server )
• Clear Origin Cache Data
• Reset the Windows Host File
• Reboot your computer. Now right-click Origin and select Run as administrator
• If still unresolved, please do a clean boot

Let me know how you get on.

Darko

[Hyeen]

@EA_Darko I'll give it a try as soon as I'm able, thank you

[EA_Darko]

Happy to be of help @Hyeen.

Darko

[Hyeen]

@EA_Darko Just followed all the steps and did a clean reboot after that didn't work, still getting the error screen :/

[EA_Darko]

Hey @Hyeen let's grab a DxDiag so that I can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Darko

[Hyeen]

@EA_Darko  here you go

[Obiewansmom]

Hi. I am having the same issues. I have tried all of the advice given here and it still isn't working. I didn't have this issue until I installed the update. Thanks.