Origin won't launch due to "technical issues"

[hammy_gman]

Haven't logged in to Origin in a while. After entering my credentials, all I get is an error stating: "We're sorry, but we're having some technical difficulties. Please try again later." I have been trying for more than a week. Is Origin dead? Will I ever be able to play my Sims again?

[RedFoxxie · Accepted solution]

Hello again @hammy_gman

I can suggest clearing your internet cache. This differs a little how it works for different browsers. Here's a guide for at least the browsers I can think of off my head right now :

Chrome :

1. On your computer, open Chrome.
2. On your browser toolbar, click More More Tools Clear Browsing Data.
3. In the "Clear browsing data" box, click the checkboxes for Cookies and other site data and Cached images and files.
4. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
5. Click Clear browsing data.

Firefox:

1. From top left, go to Tools, then Options.
2. From the left, choose Advanced, then from the middle open up the tab Network.
3. For Cached Web Content, click Clear Now.

Edge : https://www.wiknix.com/how-to-clear-cache-and-cookies-in-microsoft-edge-browser/

Safari : https://support.apple.com/kb/PH21411?viewlocale=en_US&locale=en_US

Other than that.. Make sure nothing on your end is blocking the Origin such as a firewall or a virus scanner. On this guide close to the bottom there is at least a small list of programs known to interfere with Origin, a good guide to read in general : https://help.ea.com/en-us/help/origin/origin/connection-issues-with-origin/

Next advice would be to use a different browser. There is a good reason to keep around always at least two browsers for troubleshooting reasons. Oftentimes Chrome works fine, but it's good to have Firefox and Edge around.

Then I would suggest uninstalling your current Origin, and installing again. Here's a guidance how to uninstall your Origin safely. Only uninstall the hard way if uninstalling and installing it first won't work : https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

Then download it again from a fresh source, and be sure to run it as an administrator (Right-click the installer once downloaded, choose "Run as administrator") while installing if using Windows : https://www.origin.com/en-us/download

Let's see if this brings us anywhere.

[RedFoxxie]

Hey @hammy_gman

Origin surely isn't dead, and you surely will get to play The Sims again. It seems you are just having some local technical problems which need some checking by the support.

Contact the EA Support from here and try to get yourself to a Live chat with an EA Advisor : https://help.ea.com/en/contact-us/

Choose region from the top right, Choose Origin as your game, PC/MAC platform whichever you use, Technical support, Game won't launch, and then just click the "Select contact option" .

For more information how to contact the support, in case you want to give for example a call to them through VOIP : http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Good luck !

[hammy_gman]

Thank you for the quick reply @RedFoxxie.

I was able to contact an EA advisor through live chat and tried a couple of things: clearing game cache, and clean install of drivers. 

Alas, I am still getting the same error. Any other suggestions?

[RedFoxxie · Accepted solution]

Hello again @hammy_gman

I can suggest clearing your internet cache. This differs a little how it works for different browsers. Here's a guide for at least the browsers I can think of off my head right now :

Chrome :

1. On your computer, open Chrome.
2. On your browser toolbar, click More More Tools Clear Browsing Data.
3. In the "Clear browsing data" box, click the checkboxes for Cookies and other site data and Cached images and files.
4. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
5. Click Clear browsing data.

Firefox:

1. From top left, go to Tools, then Options.
2. From the left, choose Advanced, then from the middle open up the tab Network.
3. For Cached Web Content, click Clear Now.

Edge : https://www.wiknix.com/how-to-clear-cache-and-cookies-in-microsoft-edge-browser/

Safari : https://support.apple.com/kb/PH21411?viewlocale=en_US&locale=en_US

Other than that.. Make sure nothing on your end is blocking the Origin such as a firewall or a virus scanner. On this guide close to the bottom there is at least a small list of programs known to interfere with Origin, a good guide to read in general : https://help.ea.com/en-us/help/origin/origin/connection-issues-with-origin/

Next advice would be to use a different browser. There is a good reason to keep around always at least two browsers for troubleshooting reasons. Oftentimes Chrome works fine, but it's good to have Firefox and Edge around.

Then I would suggest uninstalling your current Origin, and installing again. Here's a guidance how to uninstall your Origin safely. Only uninstall the hard way if uninstalling and installing it first won't work : https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

Then download it again from a fresh source, and be sure to run it as an administrator (Right-click the installer once downloaded, choose "Run as administrator") while installing if using Windows : https://www.origin.com/en-us/download

Let's see if this brings us anywhere.

[Pyschotic_Shark]

@RedFoxxie Still having no luck with this and I have done everything that I can think of to troubleshoot this issue. Clean boot still nothing, clear all caches and still nothing, reset windows host files as well as uninstall and reinstalling origin. I’m having issues as well as going on the actual website via pc and logging into my account which leads me to believe that somewhere in the line you guys have put an ip block on me and even tho I checked with support and they said I haven’t been banned I’m going to ask that you guys check into this issue more as I wish I could play but it’s been a full week now with no luck.

[theoneguy4444]

I may have figured it out. I have been having the same issue and as stupid as this will sound. I had to type in my user ID instead of my email for the log in and it some how worked. IDK? hope it works for you too

[LioNKoLLA]

@theoneguy4444 This worked !

[Del3tus_H3ERE]

@theoneguy4444    This worked. Thank you for the solution.

[Sims0718]

I did that and it logged on but now it says I have no games in my game library even though I have sims and quite a few expansion packs!

[Captahero]

Dude thank thank you so much lol. Cant believe it was that simple XD