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Origin won’t install

by wal0024
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Original Post

Origin won’t install

★★★★ Novice

So after downloading the install file for Origin it won’t work, no windows pop up, nothing. Tech support downloads have done nothing either, anyone have any idea what’s going on?



Message 1 of 8 (177 Views)

Re: Origin won’t install

Community Manager

Hi, @wal0024!

We can help you out by figuring out what's blocking the installation, but we'll need some more info.

  • Are you on PC or Mac?
  • What steps have you tried so far?
  • Have you performed a clean boot yet to see if a program in the background (ex: anti-virus) is blocking Origin from executing?

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

/Blueberry

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Message 2 of 8 (152 Views)

Re: Origin won’t install

★★★★ Novice

Hey blueberry,

 

I’m trying on PC, the techs ran me through the full clean procedures, the cache, registry, temp files, I’ve flushed the DNS, then also run a boot clean through Ccleaner and still nothing. Then disabled all firewalls and viral protection temporarily and nothing even after that.

 

Im so confused and just want Apex legends 😭😂

Message 3 of 8 (128 Views)

Re: Origin won’t install

Community Manager

@wal0024 

 

Would you be able to attach a DxDiag for us so we can see your PC specs?

 

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
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Message 4 of 8 (121 Views)

Re: Origin won’t install

★★★★ Novice

DxDiag attached,

 

i ran through this process with online before and they found nothing from it, hopefully you find something that resolves it!

Message 5 of 8 (104 Views)

Re: Origin won’t install

Community Manager

@wal0024 

 

I see some a Windows update error in your DxDiag, search "Windows Updates" in the desktop search bar to check for pending updates. There's also a Razer Synapse error, try uninstalling that software before trying to launch Origin. It's tough for me to believe that could be connected, but there is a current issue with Apex Legends crashing with Razer Synapse software so it would be a good way to test to see if that's connected to installing Origin. 

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
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Message 6 of 8 (94 Views)

Re: Origin won’t install

★★★★ Novice

@EA_Blueberry 

 

uninstalled the Razer Synapse and repudiated my PC, unfortunately still nothing, I’m thinking a visit to my tech for a full diagnostic is on the cards

Message 7 of 8 (59 Views)

Re: Origin won’t install

Community Manager

@wal0024 

 

Do you have Origin files located on your D drive? (I'm assuming you're trying to install it on the C drive). A player earlier couldn't launch Origin and eventually found out there were files of Origin located on another drive which likely was causing it.

/Blueberry

-------------------------------------------------------------------------------------------------
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Did their response fix it? Mark it as a solution so it helps others!
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Message 8 of 8 (32 Views)