Origin won’t install

[wal0024]

So after downloading the install file for Origin it won’t work, no windows pop up, nothing. Tech support downloads have done nothing either, anyone have any idea what’s going on?

[EA_Blueberry]

Hi, @wal0024!

We can help you out by figuring out what's blocking the installation, but we'll need some more info.

• Are you on PC or Mac?
• What steps have you tried so far?
• Have you performed a clean boot yet to see if a program in the background (ex: anti-virus) is blocking Origin from executing?

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

[wal0024]

Hey blueberry,

I’m trying on PC, the techs ran me through the full clean procedures, the cache, registry, temp files, I’ve flushed the DNS, then also run a boot clean through Ccleaner and still nothing. Then disabled all firewalls and viral protection temporarily and nothing even after that.

Im so confused and just want Apex legends 😭😂

[EA_Blueberry]

@wal0024 

Would you be able to attach a DxDiag for us so we can see your PC specs?

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

[wal0024]

DxDiag attached,

i ran through this process with online before and they found nothing from it, hopefully you find something that resolves it!

[EA_Blueberry]

@wal0024 

I see some a Windows update error in your DxDiag, search "Windows Updates" in the desktop search bar to check for pending updates. There's also a Razer Synapse error, try uninstalling that software before trying to launch Origin. It's tough for me to believe that could be connected, but there is a current issue with Apex Legends crashing with Razer Synapse software so it would be a good way to test to see if that's connected to installing Origin. 

[wal0024]

@EA_Blueberry 

uninstalled the Razer Synapse and repudiated my PC, unfortunately still nothing, I’m thinking a visit to my tech for a full diagnostic is on the cards

[EA_Blueberry]

@wal0024 

Do you have Origin files located on your D drive? (I'm assuming you're trying to install it on the C drive). A player earlier couldn't launch Origin and eventually found out there were files of Origin located on another drive which likely was causing it.