Origin won't download

[Hanniebannaie123]

About a month ago my computer decided to restart itself from a certain time that I was using my laptop so I lost all my Sims expansions I had downloaded after this point which was very annoying. After reinstalling my expansions to the laptop I went to open the Sims game launch window which won't open unless I'm signed into my Origin so it will usually bring up the sign in and that is what I will do. However this time an Origin window came up saying it was updating but wouldn't properly load so it was basically just a blank window. I tried to open Sims without it but that won't work so I un-installed Origin then reinstalled it in hope the updated version would download on to my laptop. Everything was running smoothly until I had to accept the terms and conditions in which the whole thing froze and stopped responding. Origin is downloaded onto my laptop but irritatingly won't work till I have agreed to the T&C's. I've un-installed and installed Origin several times in hope to sort out this problem but it hasn't worked and I'm unable to play Sims. 

Is this a problem with Origin or with my laptop (Acer)? 

I'd be grateful for a solution or even a possible reason to why this is happening. 

Thanks. 

[2042isNotBF · Accepted solution]

Try this to rule out or fix the pc..

Test your windows for errors
This works in all windows O/S vista Win7, Win8 and Win8.1 windows system file checker :] Copy and past this to note pad and put it on your desktop. As open programs can give you errors when you run this.

...... sfc /scannow ..... ever hear of it if not your going to love this .... it will inspect all the important windows files as well as the windows DLL files. If windows system file checker finds any issues with the windows files and windows DLL files it will replace them. This little tool as well as the event viewer saved me and fully helped me fix my BF4 issues as well as saved my .... many a format since I found it. This is the best toy they ever put in windows :]

For win7 go to start left click in search type cmd and right click cmd pick run as admin

For win 8.1 right click start bottom left of screen and pick command prompt admin

1 - Open administrator command prompt and close web pages and programs like origin.

2 - Type or copy and paste in sfc /scannow and hit enter, This takes 5 min to 15 min SSD vs HD

3 - This can go one of a few ways ..... no errors ... it fixed some errors ..... could not fix all errors...... does not finish checking and errors out ....... and the last one could not fix errors at all :/

4 -After its done reboot and do it again even if you had no errors the first time or had errors, could not fix ... run sfc /scannow again and when its done a second time reboot. You need to do this a and get no errors 2 x in a row ...

5- So if you ran it 2x and no errors your safe you can stop now for now lol, If you had errors first time but not the second then run sfc /scannow again and when its done reboot. You need to get could not find any errors 2 x to be safe. If it still finds errors try and run it a few more times until it finds no errors 2x AND ALWAYS REBOOT BETWEEN RUNNING sfc /scannow

6 - If you get a message indicating that it can not be repaired and you ran sfc /scannow more then 3x in a row on win vista or 7 mm you need a format or try repair win 7 :/ But after format or repair and all updates are done run sfc /scannow to make sure your windows is stable same deal 2x error free reboot between them.

If your O/S is Win8 or Win 8,1 then you can run this next command / line in administrator command prompt. Sadly this does not work for win vista or 7 :/ It will restore the health of your PC and you dont lose anything and it will also fix errors in the registry :]

dism.exe /online /cleanup-image /restorehealth ------- ONLY works for windows 8 and 8.1

7 - When its done reboot

[2042isNotBF · Accepted solution]

Try this to rule out or fix the pc..

Test your windows for errors
This works in all windows O/S vista Win7, Win8 and Win8.1 windows system file checker :] Copy and past this to note pad and put it on your desktop. As open programs can give you errors when you run this.

...... sfc /scannow ..... ever hear of it if not your going to love this .... it will inspect all the important windows files as well as the windows DLL files. If windows system file checker finds any issues with the windows files and windows DLL files it will replace them. This little tool as well as the event viewer saved me and fully helped me fix my BF4 issues as well as saved my .... many a format since I found it. This is the best toy they ever put in windows :]

For win7 go to start left click in search type cmd and right click cmd pick run as admin

For win 8.1 right click start bottom left of screen and pick command prompt admin

1 - Open administrator command prompt and close web pages and programs like origin.

2 - Type or copy and paste in sfc /scannow and hit enter, This takes 5 min to 15 min SSD vs HD

3 - This can go one of a few ways ..... no errors ... it fixed some errors ..... could not fix all errors...... does not finish checking and errors out ....... and the last one could not fix errors at all :/

4 -After its done reboot and do it again even if you had no errors the first time or had errors, could not fix ... run sfc /scannow again and when its done a second time reboot. You need to do this a and get no errors 2 x in a row ...

5- So if you ran it 2x and no errors your safe you can stop now for now lol, If you had errors first time but not the second then run sfc /scannow again and when its done reboot. You need to get could not find any errors 2 x to be safe. If it still finds errors try and run it a few more times until it finds no errors 2x AND ALWAYS REBOOT BETWEEN RUNNING sfc /scannow

6 - If you get a message indicating that it can not be repaired and you ran sfc /scannow more then 3x in a row on win vista or 7 mm you need a format or try repair win 7 :/ But after format or repair and all updates are done run sfc /scannow to make sure your windows is stable same deal 2x error free reboot between them.

If your O/S is Win8 or Win 8,1 then you can run this next command / line in administrator command prompt. Sadly this does not work for win vista or 7 :/ It will restore the health of your PC and you dont lose anything and it will also fix errors in the registry :]

dism.exe /online /cleanup-image /restorehealth ------- ONLY works for windows 8 and 8.1

7 - When its done reboot

[Hanniebannaie123]

That seems to have worked and my Origin is downloading and opening properly.

Thank you for your help!

[2042isNotBF]

Sweet happy it is fixed for you and your very welcome.mileyhappy:

[EA_Kristi]

@gritakamin Could you please provide some more info on your issue? Did you try the steps recommended above?

[mjeliverpool6]

It wont work says the entry point cant be located help.

[EA_Kristi]

@mjeliverpool6 

Could you please try renaming Origin.exe to OriginTMP.exe in the Origin client installation folder (default location: C:\Program Files (x86)\Origin) and then try launching the client again?

If the same issue occurs please run Origin Error Reporter from the client installation folder and post the ID here.

Thanks!

[pizzabella14]

me too but i have a macbook

[obabykakes]

Download origin from the site. Then go in to your download folder you will see the origin setup icon. Right click and go into properties Go to the compatibilty tab selct your version of windows check the box that say run as administrator.Click apply and try again and it should begin setup..