Origin window is blank.

[RedTRC]

So I had origin downloaded and running for about a year, had a couple of games, but one day i opened it, the update window popped up, but blank. Does anyone have the same problem and does anyone know how to fix it. I tried reinstaling but then the insatallation had the exact same problem, the window pops up, but it is blank and doesnt install anything.

Pls help.

[EA_Darko · Accepted solution]

From your description @RedTRC the best thing to do is clear the Origin cache. 

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[EA_Darko · Accepted solution]

From your description @RedTRC the best thing to do is clear the Origin cache. 

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[KathBerk]

Is there a solution for Mac? I have tried everything and its incredibly frustrating. 

[puzzlezaddict]

@KathBerk  You can just run the Origin reset tool for macs.  It removes the cache files as well as some other hidden files, all at once.

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

[RedTRC]

I tried deleting the cache but it dint work.

[CharCharMoo09]

@EA_Darko YEah that doesn't work. I've spent 2 hours with online support and still no luck!

[EA_Darko]

Hey @CharCharMoo09 can you list the troubleshooting steps that you attempted?

Darko