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Re: Origin will not install

by frimfram29
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Original Post

Accepted Solution

Origin will not install

★★★★ Novice

Hello, 

 

I clicked on the "download origin" button but when I open the .exe file all I see is a white screen.  I have checked that my PC is compatible and I am definitely connected to the internet.  Any ideas?

Message 1 of 7 (212 Views)

Accepted Solution

Re: Origin will not install

Community Manager

That's an odd one @frimfram29. Let's start by clearing the Origin cache to see if that helps.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

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Message 2 of 7 (180 Views)

All Replies

Re: Origin will not install

Community Manager

That's an odd one @frimfram29. Let's start by clearing the Origin cache to see if that helps.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Darko

Message 2 of 7 (181 Views)

Re: Origin will not install

★★★★ Novice

Hello!  Thanks for your quick response.  I've tried that twice and still just have the white screen. Any other ideas?

 

Help very much appreciated!

 

 

Message 3 of 7 (138 Views)

Re: Origin will not install

Community Manager

In that case @frimfram29 let's try a clean install of Origin. Can you make sure that when you are installing you are doing so as an administrator, you can right-click and select Run as Administrator on the installer.


Darko

Message 4 of 7 (112 Views)
Highlighted

Re: Origin will not install

★★★★ Novice
@EA_Darko Hello, I tried again running as administrator and still white screen. Any other ideas, or ideas of who to contact for further support? Thanks in advance!
Message 5 of 7 (89 Views)

Re: Origin will not install

Community Manager

Hey @frimfram29 did you try a clean install of Origin as I suggested above?


Darko

Message 6 of 7 (70 Views)

Re: Origin will not install

★★★★ Novice
@EA_Darko Yep, it's still not working, and after I press "run as administrator" I am still seeing nothing but a white screen in the Origin box where it should be installing...any other ideas of what to do? thank you!
Message 7 of 7 (48 Views)