Origin stuck on resuming download

by GonvaSQ
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Origin stuck on resuming download

[ Edited ]
★★★★★ Newbie
So i am new to Origin and i wanted to download Battlefield 4 but suddenly my profile goes offline. I exited Origin and wanted to resume the download but it doesnt resume it. I try by exiting Origin over and over and it started to download but the Network speed was at 0 mbs. And even after that it didnt resume to download. I would be very thankful if you would help me. Because as I said, im new to origin.
Message 1 of 16 (77,299 Views)

Accepted Solution

Re: Origin stuck on resuming download

Community Manager

@GonvaSQ  Hi,

 

First off, make sure that you are running the Origin Client as administrator, so that it has sufficient rights to create folders and write files on your system partition: http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/

 

Please check out this article here afterwards. We have had reports of downloads reverting when the file system for the partition is set to FAT32. This is due to a limitation, files larger than 4GB cannot be written. Read more about that here: http://help.ea.com/en/article/origin-download-stops/

 

Other then that, check this article here on how to ensure there is no issue with the connection to our download server: http://help.ea.com/en/article/connection-issues-with-origin/#1

 

Let us know how you get on afterwards.

 

Thank you,

Nils

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Message 2 of 16 (81,574 Views)

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Re: Origin stuck on resuming download

Community Manager

@GonvaSQ  Hi,

 

First off, make sure that you are running the Origin Client as administrator, so that it has sufficient rights to create folders and write files on your system partition: http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/

 

Please check out this article here afterwards. We have had reports of downloads reverting when the file system for the partition is set to FAT32. This is due to a limitation, files larger than 4GB cannot be written. Read more about that here: http://help.ea.com/en/article/origin-download-stops/

 

Other then that, check this article here on how to ensure there is no issue with the connection to our download server: http://help.ea.com/en/article/connection-issues-with-origin/#1

 

Let us know how you get on afterwards.

 

Thank you,

Nils

Message 2 of 16 (81,575 Views)

Re: Origin stuck on resuming download

★★ Novice

That download link does not lead at a page of use it brings you  to a screen saying it does not exist 

Message 3 of 16 (72,429 Views)

Re: Origin stuck on resuming download

★★★ Newbie

Don't listen to EA community managers. They need to just hire people that actually know what they are doing to make these products work.

Message 4 of 16 (44,045 Views)

Re: Origin stuck on resuming download

[ Edited ]
★★★ Novice

It's 2019 and this issue still exists. Absolutely disappointing.

Message 5 of 16 (41,210 Views)

Re: Origin stuck on resuming download

Community Manager

Hey all, this is a 3 year old thread you are responding to.


If you are seeing an issue with slow download speeds in Origin then generally this points to a system issue. I tested a number of downloads this morning and was hitting speeds of 40MBs and up.

 

If you are seeing an issue then can you try the following steps please:

  • Disable all background programs on your system (including Steam). You can also do this with a clean boot
  • Temporarily disconnect all other devices that you don't need from your network
  • Use a wired connection
  • Make sure Origin is accepted in your anti-virus and firewall
  • You can also try turning off the routers firewall to see if it helps
  • Ensure that the ports to open are:

    • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
    • UDP: 1024-1124; 18000; 29900

     

Darko

Darko.png
Message 6 of 16 (40,892 Views)

Re: Origin stuck on resuming download

[ Edited ]
★★★ Newbie

Please read the discussion before responding. Nobody mentioned download  speeds. The thread is about updates getting stuck on the resuming step.  For anyone having this issue, In Origin, click the Origin button in the upper left corner. Go offline. Cancel the offending update. Go back online. try again. works every time for me. EA really needs to step it up if the community managers cant even be bothered to read the threads in which they reply.

Message 7 of 16 (40,737 Views)

Re: Origin stuck on resuming download

★★★★★ Newbie
@FredFredBurger Going offline and canceling worked for me!

And yes agreed, EA is so *cough* pathetic with their community
Message 8 of 16 (40,707 Views)

Re: Origin stuck on resuming download

★★★ Novice
@FredFredBurger Worked perfectly, cheers.
Message 9 of 16 (40,129 Views)

Re: Origin stuck on resuming download

★★★ Newbie
@FredFredBurger life saver
Message 10 of 16 (40,045 Views)
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