Origin stays blank

by ViolentPanther1
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Original Post

Origin stays blank

★★ Novice

For the last 3 months my Origin platform / app on my PC stays blank, even after sign in and making sure that I am online.  I have tried the following options;

1. Sign out and sign back in.

2. Exit, sign bank in.

3. Waited for an update to run.

3. Uninstalled and reinstalled.

Origin is still blank.  I have added a print screen of the Origin page.  I can even leave it overnight, it never changes.

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Re: Origin stays blank

★★ Novice

UPDATE ON ORIGINAL POST;

 

I am extremely disappointed with the response and service, WOW, I recently purchased extra content hoping I would be able to install it from the Origin Website since I STILL cannot access the Origin app / platform but I cannot download ANYTHING from the website.  This is exactly how you loose customers.  I will be asking for a refund on my recent purchases.

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Re: Origin stays blank

Community Manager

Sorry to see that your Origin is not working @ViolentPanther1, the best thing to try in this situation is to clear your Origin cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

 

Let me know how you get on


Darko 

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