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Re: Origin states that I do not own The Sims 4.

by fl1pp3rr
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Original Post

Re: Origin states that I do not own The Sims 4.

[ Edited ]
Community Manager

@Sklarlight Gotcha, can you reach out on Twitter to us at @EAHelp? We'll need to gather some info from you to resolve this that I can't gather here.

-EA_Cade
Message 21 of 25 (84 Views)

Re: Origin states that I do not own The Sims 4.

★★★★ Novice
@EA_Cade Thank you, I've reached out on Twitter! Standard smile
Message 22 of 25 (80 Views)
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Re: Origin states that I do not own The Sims 4.

★ Apprentice
@Sklarlight Are you able to see the game in your game library?
You can try Legacy Origin client once and check if that works.
https://www.dm.origin.com/mac/download/legacy
Message 23 of 25 (54 Views)

Re: Origin states that I do not own The Sims 4.

★★★★ Novice
@fl1pp3rr - Hey! Fortunately EA_Cade continued to help me over Twitter, we're not sure what the exact issue was, but the game seems to launch now. Origin still seems to insist that I don't own the game, as I'm still taken to the Sims 4 store page, but the game no longer fails to launch.
Message 24 of 25 (106 Views)

Re: Origin states that I do not own The Sims 4.

★ Apprentice
@Sklarlight Excellent!

You can also give a try to the legacy Origin client if you are using Yosemite OS.
Message 25 of 25 (40 Views)