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Re: Origin states that I do not own The Sims 4.

by fl1pp3rr
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Original Post

Re: Origin states that I do not own The Sims 4.

Community Manager
@Sklarlight Actually, try launching the Sims 4 again now please, I had a very kind coworker take a look on my side just now who may have resolved this Standard smile
-EA_Cade
Message 11 of 25 (200 Views)

Re: Origin states that I do not own The Sims 4.

★★★★ Novice

Hi @EA_Cade! Sorry for the late reply, I can confirm I'm still getting the issue sadly where I'm redirected to TS4's store page on Origin.

Message 12 of 25 (188 Views)

Re: Origin states that I do not own The Sims 4.

★★★★ Novice

Just purchased a new bundle to get the newest expansion pack, somehow hoped maybe this would force some kind of correction, but I still can't launch the game. Frown 

Message 13 of 25 (181 Views)

Re: Origin states that I do not own The Sims 4.

★ Apprentice
@Sklarlight Is it still asking for you to buy the game?
Are you able to see the game in your library on the Origin application?
Are you using Mac Yosemite OS?
Message 14 of 25 (168 Views)

Re: Origin states that I do not own The Sims 4.

★★★★ Novice

@fl1pp3rr - It is indeed, and no I'm using Windows 10, haven't had this issue before until the update went out on the 16th. (I think it was the 16th)

Message 15 of 25 (159 Views)

Re: Origin states that I do not own The Sims 4.

[ Edited ]
★★★★ Novice

Tried reinstalling the game and even Origin, tried on another computer and the issue continues to persist. I'll try to see if I can get Chat Support today if the option is available again, otherwise, any continued help and support is immensely appreciated.

 

Edit: It seems like my support tickets have been marked as "resolved" - despite not having any response provided to them.

 

Edit: Still no option for chat support, I cannot use the phone because I'm hard of hearing, how can I get my problem resolved?

Message 16 of 25 (125 Views)
Highlighted

Re: Origin states that I do not own The Sims 4.

★ Apprentice
@Sklarlight Please try to reset the game once:

Go to documents>Electronic Arts>Change name for Sims 4 folder
Go to Origin app>Application settings>Install and saves>disable Cloud save
Application settings will be available in the Origin menu on top left corner

To restore progress:
Go to Documents>EA>Sims4_OLD>copy Save folder
Paste to Documents>EA>Sims4
Message 17 of 25 (103 Views)

Re: Origin states that I do not own The Sims 4.

[ Edited ]
★★★★ Novice

Hey @fl1pp3rr (& @EA_Cade) - I've tried that just now also, and sadly no change at all. It will not launch, and the Sims 4 Store Page still shows the "Buy" button.

Message 18 of 25 (77 Views)

Re: Origin states that I do not own The Sims 4.

Community Manager
@Sklarlight Can you completely close and reopen Origin now please and let me know if this is still happening?
-EA_Cade
Message 19 of 25 (74 Views)

Re: Origin states that I do not own The Sims 4.

[ Edited ]
★★★★ Novice

@EA_Cade - Yes, multiple restarts, reinstalls, clearance of cache, etc, etc, I've done everything I can think of. Sadly I feel like the only option left is to call support, but because I can't really hear on the phone that's not even an option for me.

Message 20 of 25 (72 Views)