Re: Origin "Sign in failure" when logging on

by EA_Darko
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Original Post

Origin "Sign in failure" when logging on

★★★ Newbie

I've been trying to work this out for a couple weeks now, but nothing I do has been working. Each time I open Origin on my Mac (while running macOS High Sierra and then macOS Mojave after updating), it seems to be working until I hit the "Sign In" button and enter my information in the pop-up window. Each time, I get the notice "Sign in failure. Sign in is currently unavailable. Please try again later." Because of this, I cannot access any of my games. 

 

I've tried completely re-downloading Origin, checking to make sure my date and time settings are correct, resetting Origin using the Reset Origin tool, changing my password, force quitting, basically everything. Please let me know if there is a solution to this!

 

Thanks!

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Re: Origin "Sign in failure" when logging on

Community Manager

Hey @cch111 sorry to hear that you are having issues, would you mind taking a couple of minutes and going through the troubleshooting steps in this thread: https://answers.ea.com/t5/Origin-Client-Web-Technical/Mac-Troubleshooting-amp-Info/td-p/5371637

 

Let me know how you get on.


Darko

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