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Origin: "Could not connect to server. Please try again in a few minutes."

by MightyDesmond
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Origin: "Could not connect to server. Please try again in a few minutes."

★★★★ Novice

Hello!

 

Yesterday I could start origin and play my games without any problems. Today when I wanted to start the client, it always put me into offline mode and I could not go online. I reinstalled the Origin client and deleted all remaining files (excluding games) - twice. Now when I try to login I see a very small blank minimized Origin window, then after ~20 sec, it brings back the login windows with the message "Could not connect to server, please try again in a few minutes." I tried logging in with my firewall and anti-virus turned off, same error. I've restarted my pc and reseted my connection several times. All ports are forwarded. I will now copy-paste what I could get out of the log file in connection with the error:

 

 

 

**38 márc. 25 17:58:22.242Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 1656 OriginServiceResponse QNetworkReply error code [5] error string : [Operation canceled] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**39 márc. 25 17:58:22.242Error Origin::Services::OriginServiceResponse:Tongue outrocessReply 1656 Failed with REST error code -7 error string: Operation canceled
**40 márc. 25 17:58:22.242Error Origin::Services::Session::LoginRegistrationSession::onUserPidRetrieved 1656 retrieveUserPid request failed: -7:
**41 márc. 25 17:58:22.242Error Origin::Services::Session::LoginRegistrationSession::attemptOfflineLogin 1656 Attempting Offline login after REST request failed: -7:1
**42 márc. 25 17:58:22.242Warning Origin::Services::Session::LoginRegistrationSession::attemptLoginViaOfflineCache 1656 Primary offline key was empty.
**43 márc. 25 17:58:22.242Error Origin::Services::Session::LoginRegistrationSession::attemptLoginViaOfflineCache 1656 Backup offline key was empty
**44 márc. 25 17:58:22.242Error Origin::Services::Session::LoginRegistrationSession::attemptLoginViaOfflineCache 1656 empty id
**45 márc. 25 17:58:22.242Error Origin::Services::Session::retrieveOfflineLoginInfo 1656 Invalid offline cache key.
46 márc. 25 17:58:22.242Event Origin::Client::MainFlow::onLoginFlowFinished 1656 onLoginFlowFinished

 

Any help would be greatly appreciated.

 

Greetings,

 

MightyDesmond

Message 1 of 253 (80,510 Views)

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Re: Origin: "Could not connect to server. Please try again in a few minutes

Community Manager

It is highly likely that any new posts in this thread are not related to the original post, which is over two years old.

 

Should anyone still experience a similar issue as described in the thread title or anything related, then please try logging in at a later time as we are most likely experiencing a server interruption. You can check the Origin Server Status page for more information.

 

Should the issue persists then please refer to the following troubleshooting:

 

 

 

--Tom

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Message 224 of 253 (47,341 Views)

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Re: Origin: "Could not connect to server. Please try again in a few minutes."

★★★★★ Novice

Hi there!

 

I don't know a direct way to fix your problem but I do know a way to open up your Origin in a different way which should fix it.

 

For any Win7 user (Win8 perhaps aswell) click on the "Show hidden pictograms" button and click on the Origin logo.

 

----------------------------------------------------------------( ͡° ͜ʖ ͡°) ---------------------------------------------------------------
Did this post solve your question? Then please mark it as "Accept as solution" and click on "XP"

Message 2 of 253 (80,408 Views)
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Re: Origin: "Could not connect to server. Please try again in a few minutes."

★★★★ Novice

That's not really clear for me, where do I find that option?

Message 3 of 253 (80,404 Views)
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Re: Origin: "Could not connect to server. Please try again in a few minutes."

★★★★★ Novice

This is a picture of it: http://i.imgur.com/QWcfHjM.png

 

 

 

-------------------------------------------------------------( ͡° ͜ʖ ͡°) ------------------------------------------------------------
Did this post solve your question? Then please mark it as "Accept as solution" and click on "XP"

Message 4 of 253 (80,394 Views)
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Re: Origin: "Could not connect to server. Please try again in a few minutes."

★★★★ Novice

Sadly no luck Frown I still cannot login.

Message 5 of 253 (80,391 Views)
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Re: Origin: "Could not connect to server. Please try again in a few minutes."

★★★★ Novice

What I don't understand is that I can log into help.ea.com and origin.com, and also into the Battlelog and Commander app on my tablet. My other programmes such as Hamachi, Steam, etc. all work flawlessly.

Message 6 of 253 (80,381 Views)
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Re: Origin: "Could not connect to server. Please try again in a few minutes."

EA Staff
Message 7 of 253 (80,355 Views)
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Origin appears as small empty box, followed by "Could not connect to the server" error message.

★★★ Novice

When I try to login to Origin, it seems to work at first. But instead of the regular, full-size Origin window appearing, a small, empty version appears. It looks like this: http://imgur.com/x4TnHqY,AsNPhw2#0

 

After several seconds, it shuts itself down, and the "Could not connect to the server, try again in a few minutes" error appears: http://imgur.com/x4TnHqY,AsNPhw2#1

 

I have tried uninstalling and re-installing Origin several times. I have also gone through other threads to try fixes for problems that sounded similar. For example, I tried running Origin as an administrator, making sure my LAN connection wasn't set to run by a proxy, changing the screen resolution, changing the default browser, checking for an offline cache folder (there isn't one that I can see), replacing the Windows host file, re-installing Origin in safe mode or while not connected to the internet, verifying the correct date and time for my computer, re-installing from previous versions of Origin, etc., etc., etc...

 

Nothing has worked so far.

 

Here's the text of the client log:

 

Spoiler
  0      Mar 26 04:02:05.518 Event     Origin::Services::Logger::Init                                              3316      Logfile: C:\ProgramData\Origin/Logs/Client_Log
  1      Mar 26 04:02:05.518 Event     Origin::Services::Logger::Init                                              3316      Local time: Tue Mar 25 23:02:05 2014
  2      Mar 26 04:02:05.518 Event     OriginApplication::InitLoggingFramework                                     3316      Version: 9.4.6.2792
  3      Mar 26 04:02:05.518 Event     Origin::Services::LoggerFilter::DumpCommandLineToLog                        3316      Cmdline Param: /Installed:9.4.6.2792 Cmdline Param:  
  4      Mar 26 04:02:05.518 Event     OriginApplication::InitLoggingFramework                                     3316      Environment: production
  5      Mar 26 04:02:05.518 Event     OriginApplication::OriginApplication                                        3316      LSX thread starting
  6      Mar 26 04:02:05.518 Event     OriginApplication:ConfusedtartLSXThread                                           3316      Start     
  7      Mar 26 04:02:05.518 Event     OriginApplication:ConfusedtartLSXThread                                           3316      Done      
  8      Mar 26 04:02:05.518 Event     Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas                            4444      Started XMPP Service area
  9      Mar 26 04:02:05.518 Event     OriginApplication::OriginApplication                                        3316      Login setup
  10     Mar 26 04:02:05.518 Event     Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas                            4444      Started Utility Service area
  11     Mar 26 04:02:05.518 Event     OriginApplication::OriginApplication                                        3316      Announce presence
  12     Mar 26 04:02:05.518 Event     Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas                            4444      Started SDK Service area
  13     Mar 26 04:02:05.518 Event     OriginApplication::OriginApplication                                        3316      Read settings file
  14     Mar 26 04:02:05.518 Event     Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas                            4444      Started SDK Commerce Service area
  15     Mar 26 04:02:05.518 Event     OriginApplication::OriginApplication                                        3316      Social slot setup
  16     Mar 26 04:02:05.518 Event     Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas                            4444      LSX workers started
  17     Mar 26 04:02:05.518 Event     Origin::SDK::Lsx::LSX_Handler:ConfusedtartServiceAreas                            4444      All service areas have completed startup
  18     Mar 26 04:02:05.518 Event     OriginApplication::OriginApplication                                        3316      Show limited user warning
  19     Mar 26 04:02:05.518 Event     EnvUtils::GetIsProcessElevated                                              3316      Detected User is running elevated.
  20     Mar 26 04:02:05.596 Event     OriginApplication::OriginApplication                                        3316      Done      
  21     Mar 26 04:02:05.596 Event     Origin::Client::MainFlow::create                                            3316      create MainFlow
  22     Mar 26 04:02:05.596 Event     Origin::Client::MainFlow::MainFlow                                          3316      construct MainFlow
  23     Mar 26 04:02:05.596 Event     Origin::Client::MainFlow:ConfusedtartRTPFlow                                      3316      start RtP flow
  24     Mar 26 04:02:05.596 Event     OriginApplication:Tongue outerformPostConstructionInitialization                    3316      Proceed with login flow
  25     Mar 26 04:02:05.596 Event     Origin::Client::MainFlow:ConfusedtartLoginFlow                                    3316      Initial login msg:
  26     Mar 26 04:02:05.632 Event     Origin::Client::LoginViewController::validateOfflineWebApplicationCache     3316      Web application cache path: C:/Users/XXXXX/AppData/Local/Origin/Origin
  27     Mar 26 04:02:05.645 Event     Origin::Client::LoginViewController::validateOfflineWebApplicationCache     3316      Web application cache path: C:/Users/XXXXX/AppData/Local/Origin/Origin
  28     Mar 26 04:02:05.646 Event     Origin::Client::LoginViewController::loginUrl                               3316      LoginViewController: loginUrl - getOfflineUrl=false global connection state =true
  29     Mar 26 04:02:05.646 Event     Origin::Client::LoginViewController::loginUrl                               3316      Logging in online
  30     Mar 26 04:02:05.646 Event     Origin::Client::LoginViewController::loadLoginPage                          3316      loadLoginPage[https://accounts.ea.com/connect/auth]
  31     Mar 26 04:02:05.649 Event     Origin::Client::LoginViewController::validateOfflineWebApplicationCache     3316      Web application cache path: C:/Users/XXXXX/AppData/Local/Origin/Origin
  32     Mar 26 04:02:05.651 Event     Origin::Client::LoginViewController:Confusedhow                                   3316      Show login window
  33     Mar 26 04:02:05.990 Event     Origin::Client::LoginViewController::onUrlChanged                           3316      onUrlChanged: url = [qrc:///html/login_successful.html]
  34     Mar 26 04:02:05.994 Event     Origin::Client::AuthenticationJsHelper::onLoginSuccess                      3316      Successfully logged in: ONLINE
  35     Mar 26 04:02:05.995 Event     Origin::Services::Session::LoginRegistrationSession::extractCid             3316      Logging in as invisible? = true
  36     Mar 26 04:02:05.995 Event     Origin::Services::Session::LoginRegistrationSession::retrieveTokens         3316      Initial token retrieval
**37     Mar 26 04:02:36.271 Error     Origin::Services::OriginServiceResponse:Tongue outrocessReply                       3316      OriginServiceResponse QNetworkReply error code [5] error string : [Operation canceled] HTTP status code [0] X-Origin-Ops [] XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
**38     Mar 26 04:02:36.271 Error     Origin::Services::OriginServiceResponse:Tongue outrocessReply                       3316      Failed with REST error code -7 error string: Operation canceled
**39     Mar 26 04:02:36.271 Error     Origin::Services::Session::LoginRegistrationSession::onUserPidRetrieved     3316      retrieveUserPid request failed: -7:
**40     Mar 26 04:02:36.271 Error     Origin::Services::Session::LoginRegistrationSession::attemptOfflineLogin    3316      Attempting Offline login after REST request failed: -7:1
**41     Mar 26 04:02:36.271 Warning   Origin::Services::Session::LoginRegistrationSession::attemptLoginViaOfflineCache 3316      Primary offline key was empty.
**42     Mar 26 04:02:36.271 Error     Origin::Services::Session::LoginRegistrationSession::attemptLoginViaOfflineCache 3316      Backup offline key was empty
**43     Mar 26 04:02:36.271 Error     Origin::Services::Session::LoginRegistrationSession::attemptLoginViaOfflineCache 3316      empty id  
**44     Mar 26 04:02:36.271 Error     Origin::Services::Session::retrieveOfflineLoginInfo                         3316      Invalid offline cache key.
  45     Mar 26 04:02:36.271 Event     Origin::Client::MainFlow::onLoginFlowFinished                               3316      onLoginFlowFinished
  46     Mar 26 04:02:36.271 Event     Origin::Engine::Backup::`anonymous-namespace'::createPath                   3316      [information] Testing for existence of path: C:\ProgramData\Origin
  47     Mar 26 04:02:36.271 Event     Origin::Engine::Backup::`anonymous-namespace'::createPath                   3316      [information] Path: [C:\ProgramData\Origin] already exists.
  48     Mar 26 04:02:36.271 Event     Origin::Engine::Backup::GuardFile::exists                                   3316       [information] Testing for file existence: C:\ProgramData\Origin\.guardfile
  49     Mar 26 04:02:36.271 Event     Origin::Engine::Backup::`anonymous-namespace'::createPath                   3316      [information] Testing for existence of path: C:\ProgramData\Origin
  50     Mar 26 04:02:36.271 Event     Origin::Engine::Backup::`anonymous-namespace'::createPath                   3316      [information] Path: [C:\ProgramData\Origin] already exists.
  51     Mar 26 04:02:36.272 Event     Origin::Engine::Backup::GuardFile::open                                     3316      [-----] Created guard file: C:\ProgramData\Origin\.guardfile
  52     Mar 26 04:02:36.272 Event     Origin::Client::MainFlow::testPrematureTermination                          3316      [-----] Guard file for application generated.
  53     Mar 26 04:02:36.293 Event     Origin::Client::LoginViewController::validateOfflineWebApplicationCache     3316      Web application cache path: C:/Users/XXXXX/AppData/Local/Origin/Origin
  54     Mar 26 04:02:36.293 Event     Origin::Client::LoginViewController::validateOfflineWebApplicationCache     3316      Web application cache path: C:/Users/XXXXX/AppData/Local/Origin/Origin
  55     Mar 26 04:02:36.293 Event     Origin::Client::LoginViewController::loginUrl                               3316      LoginViewController: loginUrl - getOfflineUrl=false global connection state =true
  56     Mar 26 04:02:36.293 Event     Origin::Client::LoginViewController::loginUrl                               3316      Logging in online
  57     Mar 26 04:02:36.294 Event     Origin::Client::LoginViewController::loadLoginPage                          3316      loadLoginPage[https://accounts.ea.com/connect/auth]
  58     Mar 26 04:02:36.295 Event     Origin::Client::LoginViewController::validateOfflineWebApplicationCache     3316      Web application cache path: C:/Users/XXXXX/AppData/Local/Origin/Origin
  59     Mar 26 04:02:36.296 Event     Origin::Client::LoginViewController:Confusedhow                                   3316      Show login window
  60     Mar 26 04:02:36.296 Event     Origin::Client::LoginViewController::closeLoginWindow                       3316      Closing login window.
  61     Mar 26 04:02:36.816 Event     Origin::Client::LoginViewController::onUrlChanged                           3316      onUrlChanged: url = [https://signin.ea.com/p/pc/login]
  62     Mar 26 04:02:58.767 Event     Origin::Client::LoginViewController::closeLoginWindow                       3316      Closing login window.
  63     Mar 26 04:02:58.768 Event     Origin::Client::MainFlow::onLoginFlowFinished                               3316      onLoginFlowFinished
  64     Mar 26 04:02:58.768 Event     Origin::Engine::Backup::`anonymous-namespace'::createPath                   3316      [information] Testing for existence of path: C:\ProgramData\Origin
  65     Mar 26 04:02:58.768 Event     Origin::Engine::Backup::`anonymous-namespace'::createPath                   3316      [information] Path: [C:\ProgramData\Origin] already exists.
  66     Mar 26 04:02:58.768 Event     Origin::Engine::Backup::GuardFile::exists                                   3316       [information] Testing for file existence: C:\ProgramData\Origin\.guardfile
  67     Mar 26 04:02:58.769 Event     Origin::Client::MainFlow::testPrematureTermination                          3316      [warning] Guard file for application FOUND. Telemetry generated.
  68     Mar 26 04:02:58.769 Event     Origin::Engine::Backup::`anonymous-namespace'::createPath                   3316      [information] Testing for existence of path: C:\ProgramData\Origin
  69     Mar 26 04:02:58.769 Event     Origin::Engine::Backup::`anonymous-namespace'::createPath                   3316      [information] Path: [C:\ProgramData\Origin] already exists.
  70     Mar 26 04:02:58.769 Event     Origin::Engine::Backup::GuardFile::open                                     3316      [-----] Created guard file: C:\ProgramData\Origin\.guardfile
  71     Mar 26 04:02:58.769 Event     Origin::Engine::Backup::GuardFile::close                                    3316       [warning] Could not remove guard file C:\ProgramData\Origin\.guardfile
  72     Mar 26 04:02:58.769 Event     Origin::Engine::Backup::GuardFile::close                                    3316      [-----] Deleted guard file: C:\ProgramData\Origin\.guardfile
  73     Mar 26 04:02:58.769 Event     Origin::Client::MainFlow::testPrematureTermination                          3316      [-----] Guard file for application generated.
  74     Mar 26 04:02:58.769 Event     OriginApplication::quit                                                     3316      App Quit: 2
  75     Mar 26 04:02:58.802 Event     Origin::Client::LoginViewController::closeLoginWindow                       3316      Closing login window.
  76     Mar 26 04:02:58.803 Event     Origin::Client::MainFlow::destroy                                           3316      destroy MainFlow
  77     Mar 26 04:02:58.803 Event     Origin::Client::MainFlow::~MainFlow                                         3316      destruct MainFlow
  78     Mar 26 04:02:58.803 Event     Origin::Engine::Backup::GuardFile::close                                    3316      [-----] Deleted guard file: C:\ProgramData\Origin\.guardfile
  79     Mar 26 04:02:58.803 Event     Origin::Client::CustomerSupportChatViewController::deleteInstance           3316      Setting CustomerSupportChatViewController global to NULL.
  80     Mar 26 04:02:58.803 Event     OriginApplication::~OriginApplication                                       3316      Shutdown heartbeat
  81     Mar 26 04:02:58.803 Event     OriginApplication::~OriginApplication                                       3316      Sending final telemetry
  82     Mar 26 04:02:59.803 Event     OriginApplication::~OriginApplication                                       3316      Destroy tray
  83     Mar 26 04:02:59.804 Event     OriginApplication::~OriginApplication                                       3316      Locale: en_US
  84     Mar 26 04:02:59.804 Event     Origin::Client::CommandFlow::destroy                                        3316      destroy CommandFlow
  85     Mar 26 04:02:59.804 Event     Origin::Client::CommandFlow::~CommandFlow                                   3316      destruct CommandFlow
  86     Mar 26 04:02:59.804 Event     Origin::Client::PendingActionFlow::destroy                                  3316      destroy PendingActionFlow
  87     Mar 26 04:02:59.804 Event     IGOWindowManager::deleteInstance                                            3316      Setting IGOWM global to NULL.
  88     Mar 26 04:02:59.805 Event     Origin::Services::DebugService::ReportOriginTimers                          3316      Reporting on 0 Origin Timers.
  89     Mar 26 04:02:59.805 Event     OriginApplication::~OriginApplication                                       3316      Destroy telemetry
  90     Mar 26 04:02:59.835 Event     OriginApplication::~OriginApplication                                       3316      Done 

 

 

Please help.

Message 8 of 253 (80,326 Views)
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Re: Origin: "Could not connect to server. Please try again in a few minutes."

★★ Novice

Same for me, I play it normal at monday, but yesterday when I tried to login the same thing happens, I tried everything, and nothing until now...

Message 9 of 253 (80,323 Views)
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Re: Origin: "Could not connect to server. Please try again in a few minutes."

★★★★ Novice

I've already been through that post and tried both ways, neither have worked.

Message 10 of 253 (80,321 Views)
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