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Re: Origin client says online login is currently unavailable

by Mikimuster3
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Original Post

Accepted Solution

Origin online login is currently unavailable after Origin update

[ Edited ]
★★★★ Novice

After an Origin update I keep getting Online login is currently unavailable. I've already tried re-installing origin as well as clearing the cache. I'm able to log in to origin through the web page still. Just not the client.Also I'm still able to use origin fine on my other boot drive.

Message 11 of 772 (45,957 Views)

Accepted Solution

Re: Origin online login is currently unavailable after Origin update

[ Edited ]
★★★★ Novice

I fixed this by adjusting my date and time, my PC clock was off by 5 minutes. windows 10

 

CM EDIT:You can also take the following steps.

 

- Completely close Origin, go to Control panel and under date and time, turn ON the synchronize it with the internet feature.


- For Windows 10, right-click the date/time on Taskbar, click adjust date/time and set 'Set time zone automatically' to ON''

 

CM EDIT 2: Additionally, the following may help - LINK

 

CE EDIT 3: We are seeing reports that removing non essential USB storage devices is an effective workaround at the moment.

View in thread

Message 17 of 772 (46,924 Views)

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Origin won't go online

[ Edited ]
★★★★ Novice

So this could have something to do with my internet but origin won't go online at all, I reinstalled it thinking oh maybe that will get rid of the problem but it actually made it worse once I reinstalled origin it came up with the login page and all was well, or so I thought. It said at the top " Online login is currently unavailable." and since I reinstalled origin it was registering as my first time logging into the application and I ran into the big red screen saying first login needs to be online blah, blah. so I can't login to Origin and it obviously isn't a factor with my internet because I can compose this thread, I can go online play different games (Fortnite, IMVU, Brawlhalla, etc.) without any internet problems, but origin always seems to have trouble with white screens, offline mode, not showing games, all kinds of little annoying things please if anyone knows how to fix logging in help me.

 

Thanks,

From Josh♥

Message 1 of 772 (28,125 Views)

Re: Origin won't go online

@SimsAndSheite A full guide detailing how to resolve connection issues with Origin is available in the following thread:

http://answers.ea.com/t5/Technical-Issues/Complete-Support-Origin-Connection-Issues/td-p/5019298

 

Hope this helps!

Yours sincerely, Mikimuster3
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I am a volunteer and not an EA employee.
"XP" button = reward someone's effort! (this is like saying "Thanks")
"Accept as Solution" = important for other players with same problem!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Message 2 of 772 (28,142 Views)

origin doesn't work

★★★★ Novice

Origin says that I'm offline, but I'm online. Somebody else who is having that problem? I downloaded the new version today, it may seems like it have some kind of problems.? What do I do :-(

Message 3 of 772 (28,216 Views)

Origin client says online login is currently unavailable

★★ Newbie

Origin client says online login is currently unavailable and I have a good internet connection and I am not using any proxy server. Kindly help.

Message 4 of 772 (50,902 Views)
Highlighted

Re: Origin client says online login is currently unavailable

[ Edited ]

First off, let me start by saying welcome to EA’s “Answer HQ”.
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or to get answers (from players & experts)and get back in the game!


 

For your  problem "login is currently unavailable" there may be several different causes. To find & solve the Problem, it is best to go through official instructions:

Yours sincerely, Mikimuster3
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I am a volunteer and not an EA employee.
"XP" button = reward someone's effort! (this is like saying "Thanks")
"Accept as Solution" = important for other players with same problem!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Message 5 of 772 (50,885 Views)

Re: Origin client says online login is currently unavailable

★★★★ Novice

Hello Thanks for the info but it is not my end. This happen 3 days ago when I did a pre-order of BFV after I did the paypal transaction I could not login. I did the reset password and the same thing reinstalled origin still the same thing made a new account and got in right away so something happend after a pre-order.

 

So to test if its your end see if you can make a new account and if you can log into it its at EAs end easy peaszy

Message 6 of 772 (50,864 Views)

Re: Origin client says online login is currently unavailable

In that case, you have to contact an EA Adviser to check your account:


The best thing for you to do is to contact a game advisor (the nice folks over at EA support) for more help with this. There’s nothing we can do on the forum Answer HQ to fix account issues like this.

You need to contact EA/Origin support for more assistance. They will be able to assist you further for this issue you are having.

Follow these steps:

*Note that some players may have issues when using Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome*

Contact a games adviser any time using this following link https://help.ea.com/en/contact-us/new/

1) Click on your game or search if it isn’t listed.
2) Select a topic for the best results.
3) Scroll to the bottom and select Contact Us.
4) Select your platform and list a short description of your problem.
5) Select live chat or call me to request a call back from an adviser.

Hope this helps.

For help on how to contact an Advisor please use these links:
http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...
http://help.ea.com/en/article/contact-ea-help/
http://help.ea.com/en/article/how-to-attach-a-file-to-your-ea-help-ticket/
http://answers.ea.com/t5/Origin/How-to-contact-EA-Help/m-p/5650100#U5650100

Yours sincerely, Mikimuster3
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I am a volunteer and not an EA employee.
"XP" button = reward someone's effort! (this is like saying "Thanks")
"Accept as Solution" = important for other players with same problem!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Message 7 of 772 (50,850 Views)

Re: Origin client says online login is currently unavailable

★★★★ Newbie

I had error 14-1 and then this. I connected with an adviser from EA who suggested I reset the internet explorer settings to default :
1. internet explorer

2. internet options

3. advanced tab

4. reset internet explorer settings at the bottom

    reset ...

Then restart the computer, and then check to make sure the pop up blocker is off:

  1. internet explorer
  2. internet options
  3. privacy tab
  4. pop up blocker
    make sure "turn on pop up blocker" is not checked.
  5. apply

    It worked after I did these steps.

    Good luck to anyone still struggling with this! I know how frustrating it can be.

 

Message 8 of 772 (50,466 Views)

Re: origin doesn't work

★★★★ Newbie

Yeah! I had just updated and now it has done this

Message 9 of 772 (26,019 Views)