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Re: Origin on PC not loading

by EA_Barry
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Origin on PC not loading

★★★★ Novice

PC Origin Not working

 

So about a week ago I went to launch origin and was met with a window that says origin at the top and a loading icon and it would just sit on that screen forever. So I though maybe if I reinstall Origin it would help, I was wrong it just dose the something when trying to install it pops up a window that says Origin at the top with a loading icon in the middle and does not do anything no matter how long i wait. I have tried disabling both my anti-virus and my firewall and that makes no differences. i have tried running the installer as administrator and that did not make any differences it still dose the same loading screen and wont do any thing. I have also checked all the drivers are up to date on my PC and still nothing. I have even ran all my anti-virus stuff to see if there was anything causing me problems and nothing. So I don't know what to do, Help please.

Message 1 of 6 (335 Views)

Accepted Solution

Re: Origin on PC not loading

Community Manager

@T_Man_123201

 

Okay, looks like you need to start over with a clean slate:

 

First, disable your antivirus and firewall temporarily and then perform a clean boot before starting.

 

http://support.microsoft.com/kb/929135

 

We want to manually uninstall Origin using the specific steps here: https://help.ea.com/en/help/origin/origin/manually-uninstalling-origin/

 

Reboot and then download the most recent installer from here: https://www.origin.com/irl/en-us/store/download

 

Run the Origin installer and then retest again. Do let us know how you get on with this, thanks.

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Re: Origin on PC not loading

Community Manager

@T_Man_123201

 

Please let us know if clearing your Origin cache as follows helps you here, thanks.

 

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

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Message 2 of 6 (325 Views)

Re: Origin on PC not loading

★★★★ Novice

I should have added that atm there is no Origin files any where  on my PC, as i am trying to install it and that loading window is all i am getting.

Message 3 of 6 (320 Views)

Re: Origin on PC not loading

Community Manager

@T_Man_123201

 

Okay, looks like you need to start over with a clean slate:

 

First, disable your antivirus and firewall temporarily and then perform a clean boot before starting.

 

http://support.microsoft.com/kb/929135

 

We want to manually uninstall Origin using the specific steps here: https://help.ea.com/en/help/origin/origin/manually-uninstalling-origin/

 

Reboot and then download the most recent installer from here: https://www.origin.com/irl/en-us/store/download

 

Run the Origin installer and then retest again. Do let us know how you get on with this, thanks.

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
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Message 4 of 6 (294 Views)

Re: Origin on PC not loading

★★★★ Novice

It turned out in the end it was a problem with my OS, because about 2-3 days ago my PC basically died and I had to do a windows repair, and a roll back to a backup I had of my disc so i can now use Origin again. Not overly sure what broke before but hopeful it does not happen again. Thanks for all the help.

Message 5 of 6 (255 Views)
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Re: Origin on PC not loading

Community Manager

@T_Man_123201

 

No problem, glad you are back up and running. Thanks for posting.

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Message 6 of 6 (228 Views)