Help please, I’ve had a problem with my origin for a couple of months. When I’d open origin, it would simply be frozen on where I last was. I tried some troubleshooting but now origin just won’t open at ALL. I feel like I’ve tried everything. I know it’s compatible with my computer but it just won’t work and I’m scared of messing up my computer. Haven’t been able to play the Sims 4 in months
Please help, I’m so frustrated with this!
@malias99 What version of macOS do you have? If you're not sure, click the Apple icon in the upper left corner of your screen and select About This Mac.
It would also help if you could provide screenshots of Origin when it's frozen. Hit cmd-shift-4 and drag your cursor over the section of the screen you want to capture; the pic will land on your desktop. You can attach it directly to a post.
Hey @puzzlezaddict, I appreciate the help. It’s a MAC Sierra Version 10.12.6. I wanted to attach a video of what happens when I click on the origin icon in my apps, and what happens when I click the icon for the sims 4, but the file isn’t supported. Instead I’ll attach a screenshot of one of the error messages I’m getting. I don’t get any response from clicking on the origin application icon, only from The Sims 4.
@malias99 Thanks for the screenshots. Please do a clean uninstall of Origin. Merely trashing the app isn't enough; you'll need to remove the leftover hidden library files as well. Here are detailed instructions: