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Origin not loading up properly?

by AshtonFire
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Original Post

Re: Origin Won't Load Fully

★★★★ Novice

Tried deleting the cache. Origins still crashes on login. Reinstalling does nothing. It's send to start up more cursor lags and then it crashed. Origin web helper service is still on in task manager???

Message 811 of 1,275 (67,070 Views)

Re: Origin won't show anything!!

Community Manager

@wa2013hab Clearing the Origin Cache should get this sorted.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin
Message 812 of 1,275 (21,760 Views)

Re: Origin won't show anything!!

★★★★ Novice

I was having the same problem - your solution worked brilliantly - thank you!

Message 813 of 1,275 (21,192 Views)

Re: Origin won't show anything!!

Community Manager

@wyldefyre1982 Great to hear, enjoy your games. 

Message 814 of 1,275 (21,169 Views)

Re: Origin won't show anything!!

★★★★ Novice

same issue here today. tried the suggestions above and no change to presentation of client. last played Battlefield 1 campaign July 1st 2018 ok from origin client. But today had the same as the screenshot like the other user. In the origin menu application settings does nothing too. No games displayed only tiles where they would be, and the left hand side menu is the same. Running Windows 10. Online Origin displays normally.

Message 815 of 1,275 (21,140 Views)

Re: Origin won't show anything!!

Community Manager

@FireAntColony Did you follow the steps exactly and clear the cache? 

Message 816 of 1,275 (21,138 Views)

Re: Origin won't show anything!!

★★★★ Novice

Yes I followed them exactly.

Message 817 of 1,275 (21,132 Views)

Re: Origin won't show anything!!

★★★★ Newbie

Same problem. Tried to fix it as you described, but issue still occurs. Any ideas how to fix it, without reinstalling whole system?

 

 

Message 818 of 1,275 (21,115 Views)

Re: Origin won't show anything!!

★★★★ Novice

Same issue here, but on Mac. Tried to clear cache, reset origin and re-install origin, but nothing worked. The problem seems to first appear at the same time with the latest Sims 4 update. Thanks in advance for the help!

Message 819 of 1,275 (21,103 Views)

Origin won't load any page...

★★★★ Novice

Hi! I have been having an issue with origin for the past three weeks. After logging in, origin won't show anything and won't load any page, in which case, none of the game can be launched. Here is a screen shot below. Offline login, on the other hand, just gives me an error page. I have tried to clean the cache, reset and reinstall origin, but nothing worked. I have origin on a Mac laptop. May I please ask for your help with this problem? Thanks in advance!

Message 820 of 1,275 (15,416 Views)