Origin not loading up properly?

by AshtonFire
Reply

Original Post

Re: Origin not loading up properly?

@AwkMintyKitty 

 

You followed the "Uninstall Origin the hard way" guide to the letter?

Do you use any Proxies or VPNs?

 

Restart your router in this way:
Pull the power plug > wait 5 minutes > return the power plug

 

If that not helps, shut down your Windows firewall and disable the real-time scanner of your antivirus software.. (just for testing purpose, don't forget to activate the firewall and the antivirus software later on.)

 

Should it work after you disabled the firewall, here is a description how to allow a program to communicate through the firewall.

 

This ports must be open on your Router:

Origin Ports
TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
UDP: 1024-1124; 18000; 29900

 

Clearing your DNS cache. or testing a google DNS could also help.

 

@Jubilee8259 

 

Please create a DxDiag in text file format and post it with your next reply.

If you use Windows 7 also go to your Reliability monitor > Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new Window > hit “ENTER” and look if it has entries for the game you have trouble with.

If yes double click at the last entry for the game executable, copy the info to the clipboard, and save it to a text file.

 Perf.png

You can attach the DxDiag text file you created (and the “Reliability monitor” text file as well) to your post in the “Reply” window with the “Choose File” button. 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 1261 of 1,482 (643 Views)
0

Re: Origin Client Blank

★ Novice
@EA_Ataashi Legend!!! not sure how old this post is... still works 2019/10/29
Message 1262 of 1,482 (578 Views)
0

Re: Origin not loading up properly?

★★★★ Novice

I use windows 10, not 7.  I haven't had problems with any of the games, but I've seen people say deleting some of their games has gotten the client to work again so it was a last-ditch thought to just start over and save a save file somewhere else and hope I'm not screwing myself and never be able to play them again period through origin and have to buy them through steam or something.  Especially since I enjoy the Sims so much.  I wanted to buy packs this Christmas, but right now I can't get anything on the client to work at all. I can play the games I currently have installed just fine.

 

Message 1263 of 1,482 (829 Views)
0

Re: Origin not loading up properly?

★★ Novice

The site loads just fine for me
https://www.origin.com/irl/en-us/my-home

But the launcher is blank.

Message 1264 of 1,482 (780 Views)
0

Re: Origin not loading up properly?

[ Edited ]
★★ Novice

These steps worked for me after trying everything else:

 

 

  • Exit Origin and kill OriginWebHelperService in Task Manager
  • Delete file openglblacklist.json from C:\Program Files(x86)\Origin\platforms folder
     
  • Completely clear these folders: 
    C:\Users\YOUR_USER_NAME\AppData\Local\origin\origin\cache\QtWebEngine\Default\Cache\ and <C:\Users\YOUR_USER_NAME\AppData\Local\origin\Web Cache\

  • Delete all folders except LocalContent from C:\ProgramData\Origin\

  • Delete file OriginThinSetupInternal.exe from C:\Program Files(x86)\Origin\
  • Restart Origin

Hopefully we can start launching our games from Steam ASAP as I've never had to deal with issues like this on Steam.

Message 1265 of 1,482 (769 Views)

Re: Origin not loading up properly?

@Jubilee8259 

 

Your graphic driver is over 4 years old. Here you can find the most recant one.

 

If that don't helps  on its own, there are many "bad_module_info" errors in the DxDiag.

That error can have many triggers, but one of the more common is the full screen optimizations.

 

  • Go to your ">drive<:\Program Files (x86)\Origin" folder.
  • Right click the "Origin.exe" > Properties > compatibility.
  • Check the box before "disable fullscreen optimization" > click "OK > Test.
+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 1266 of 1,482 (744 Views)
0

Re: Origin not loading up properly?

★★★ Newbie
@AshtonFire I have done all the recomened things and it will still not load I need some help.
Message 1267 of 1,482 (715 Views)
0

Re: Origin not loading up properly?

★★★ Newbie

I have tried all the suggested things by videos and other people and none of them will work, im not sure what do to and would like any suggestions you have, thanks. 

Message 1268 of 1,482 (711 Views)
0

Re: Origin not loading up properly?

@hobikats 

 

What is the exact problem? (How does Origin look if you try to open it, a screenshot would be nice)

 

What system are you on?

If PC, create a DxDiag in text file format and post it with your next reply. You can do that  with the "Choose file" button at the bottom right corner of the reply window. 

 

What did you tried already?

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 1269 of 1,482 (659 Views)
0

Re: Origin not loading up properly?

★ Apprentice

seems ea dont care anymore about any * 

Message 1270 of 1,482 (644 Views)
0