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Origin not loading up properly?

by AshtonFire
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Original Post

Re: Origin not loading up properly?

★★★★ Novice

I'm having the same issue! I can play my games if I click on the icon that's on my desktop but I Origin is still greyed out/loading. I purchased more games so it basically feels like I bought them for no reason since I can't play them... And yes I already tried this method: 

 

  • Close Origin completely.
    (right click on the Origin symbol in the task bar > close)
  • Press the Windows key and "R" at the same time.
  • Type or copy and paste "%ProgramData%/Origin" (without quotes) into the new window > hit ENTER
  • Delete all the files and folders in the Origin folder, except for the "LocalContent" folder.
    (The "LocalContent" folder must remain untouched.)
  • Delete the "Apex Legends" folder in the "LocalContent" folder.
  • Press the Windows key and "R" at the same time.
  • Type or copy and paste "%AppData%" (without quotes) into the new window > hit ENTER
  • Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder.
  • Delete the "Origin"  folder inside the "Roaming" folder.
  • In the address bar of your Windows explorer click on "AppData".
  • Open the "Local" folder.
  • Delete the "Origin"  folder inside the  "Local" folder.
  • Restart your PC. > test

Worst update ever...

Message 1221 of 1,280 (478 Views)

Re: Origin not loading up properly?

@CNunez2014 

 

look at this guide. to preform a clean uninstall of Origin.

  • Scroll down to "How to uninstall the Origin client the hard way"
  • Follow the instructions to the letter. 
  • reboot.
  • Download this version of the "OriginSetup.exe"
  • Run the installer as Administrator (Right click the "OriginSetup.exe" > Run as an Administrator) > Test.
+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 1222 of 1,280 (434 Views)

Re: Origin not loading up properly?

★★★★ Novice

Nope, didn't work either.

Message 1223 of 1,280 (305 Views)

Re: Origin not loading up properly?

★★★★ Newbie

Hello. I attempted to use all three recommended fixes for getting the game to work, and it still doesn't.

Message 1224 of 1,280 (296 Views)

Re: Origin not loading up properly?

★★★★ Newbie

Ive deleted all but "Logs" will not

delete

Message 1225 of 1,280 (277 Views)

Re: Origin Won't Load Fully

★★★★ Newbie

I need help now, ive done what youve told, but the file "Logs" is the only one that wouldnt delete. I have been playing this game well over 10 years, but the sims 4 has always had a problem with it. I bought a pack so i thought id connect to the interent to install that pack, then both origin and sims 4 stopped working. If someone coukd give me some other adive id really appreciate it. I bought a new computer cuz i believed my old one was the problem but now... This one isnt loading sims4 either, this is a windows 10 HP

Message 1226 of 1,280 (277 Views)

Re: Origin not loading up properly?

★★★★★ Newbie

I tried deleting the logs, uninstalling the hard way and rebooting before reinstalling but it still didn't work.

I had to restore my system (I was having trouble with another program anyway) and I downloaded the from the link and now it's working. Thanks!

Message 1227 of 1,280 (255 Views)

Re: Origin not loading up properly?

★★★★ Novice

I tried that.  Also removing everything but local content, and the one where you have to restart in safe mode.  None of them have worked. Are they ever going to fix this issue? Last time I got it fixed with the rebooting in safe mode workaround and the next update it went back to only showing outlines of things and hasn't worked since.  It's been months. 

 

Message 1228 of 1,280 (228 Views)

Re: Origin not loading up properly?

@AwkMintyKitty 

 

You followed the "Uninstall Origin the hard way" guide to the letter?

Do you use any Proxies or VPNs?

 

Restart your router in this way:
Pull the power plug > wait 5 minutes > return the power plug

 

If that not helps, shut down your Windows firewall and disable the real-time scanner of your antivirus software.. (just for testing purpose, don't forget to activate the firewall and the antivirus software later on.)

 

Should it work after you disabled the firewall, here is a description how to allow a program to communicate through the firewall.

 

This ports must be open on your Router:

Origin Ports
TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
UDP: 1024-1124; 18000; 29900

 

Clearing your DNS cache. or testing a google DNS could also help.

 

@Jubilee8259 

 

Please create a DxDiag in text file format and post it with your next reply.

If you use Windows 7 also go to your Reliability monitor > Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new Window > hit “ENTER” and look if it has entries for the game you have trouble with.

If yes double click at the last entry for the game executable, copy the info to the clipboard, and save it to a text file.

 Perf.png

You can attach the DxDiag text file you created (and the “Reliability monitor” text file as well) to your post in the “Reply” window with the “Choose File” button. 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 1229 of 1,280 (217 Views)

Re: Origin Client Blank

★★★★ Novice
@EA_Ataashi Legend!!! not sure how old this post is... still works 2019/10/29
Message 1230 of 1,280 (152 Views)