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Origin not loading up properly?

by AshtonFire
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Original Post

Re: Origin Client Blank

★★★★ Novice

I had the same problem so followed these instructions and it worked! Thank you so much! 

 

 


@EA_Ataashi wrote:

@Kupo114

 

I'm sorry to hear that it didn't work Frown

 

However, I do have a few more tricks up my sleeve that you might want to test out:

 

  • Delete file openglblacklist.json from C:\Program Files(x86)\Origin\platforms folder
     
  • Completely clear those folders: 
    C:\Users\YOUR_USER_NAME\AppData\Local\origin\origin\cache\QtWebEngine\Default\Cache\ and <C:\Users\YOUR_USER_NAME\AppData\Local\origin\Web Cache\

  • Delete folder SelfUpdate from C:\ProgramData\Origin\SelfUpdate and restart Origin.

  • Delete file OriginThinSetupInternal.exe from w C:\Program Files(x86)\Origin\

/Ataashi


 

Message 1211 of 1,322 (184 Views)

Re: Origin white screen

★★★★★ Newbie
@EA_Tom its just nooooooot working
neeeeeed a solution please
Message 1212 of 1,322 (227 Views)

Re: Origin won't load any page...

★★★★ Novice

i was going to try it but you have to pay for it 

Message 1213 of 1,322 (315 Views)

Re: Origin not loading up properly?

★★★★ Novice

@EA_Darko wrote:

@AshtonFire Can you try clearing the Origin cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

This worked for me.  Make sure you empty recycle bin as you go and if you can't delete certain folders because they are "in use", make sure you end ALL origin tasks in the task manager and then delete.

Message 1214 of 1,322 (360 Views)

Re: Origin not loading up properly?

★★★★ Newbie

I have cleared the cache. I have uninstalled it and deleted it from the trash. I have re-installed it multiple times and still get the same problem. Sometimes I can log in but nothing happens. I've just spent $60 on DCL for Sims 4 and now I can't use it. I can't even send an error report to EA because I'm on a Mac and it only works for PC. Very frustrated.

 

Message 1215 of 1,322 (350 Views)

Re: Origin not loading up properly?

★★★★ Newbie

I'm having this same problem, im trying to purchase a game but am not able to because of it.

Message 1216 of 1,322 (370 Views)

Re: Origin Won't Load Fully

[ Edited ]
★★★★★ Novice

I followed this list, there was one folder that the computer wouldn't let me delete, I restarted the PC, started Origin (yay, worked!), repaired The Sims 4, started The Sims 4 and it says some of my packs were uninstalled!

 

Edit: I repaired the game a second time and now both Origin and The Sims works! So if you have problems with the game after trying to fix Origin, try to repair the game at least twice.

    1.  
Spoiler
  • Completely log out and close down Origin
  • Hold down the Windows key and R
  • Type in "%ProgramData%" (without quotes) and click OK
  • Now open the Origin folder.
  • Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  • Hold down the Windows key and R
  • Type in "%AppData%" (without quotes) and click OK
  • This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  • Click on the word "AppData" at the top of your window
  • Open the Local folder here
  • Delete the Origin folder listed here
  • Restart your PC and log back into Origin
  1.  
Message 1217 of 1,322 (366 Views)

Re: Origin won't show anything!!

★★★ Newbie

I went in to the origin folder a there is no local content what happened and what do I do

Message 1218 of 1,322 (388 Views)

Re: Origin won't show anything!!

@Theshadow2K5 

 

Foolow this guide, if a folder don't exist, move on to the next step.

  • Close Origin completely.
    (right click on the Origin symbol in the task bar > close)
  • Press the Windows key and "R" at the same time.
  • Type or copy and paste "%ProgramData%/Origin" (without quotes) into the new window > hit ENTER
  • Delete all the files and folders in the Origin folder, except for the "LocalContent" folder.
    (The "LocalContent" folder must remain untouched.)
  • Press the Windows key and "R" at the same time.
  • Type or copy and paste "%AppData%" (without quotes) into the new window > hit ENTER
  • Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder.
  • Delete the "Origin"  folder inside the "Roaming" folder.
  • In the address bar of your Windows explorer click on "AppData".
  • Open the "Local" folder.
  • Delete the "Origin"  folder inside the  "Local" folder.
  • Restart your PC. > test
+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 1219 of 1,322 (371 Views)

Re: MAC - Origin not Loading

★★★★ Novice

Hi,

 

I had a similar issue on my Mac and I tried all the troubleshooting suggestions for Mac, including re-installing and resets multiple times. Nothing seemed to work.

 

I contacted someone at EA, and although they tried to help me, they gave me all the same suggestions as before, and it still wasn't working.

 

Then, I contacted someone at Apple, and they said there was some kind of issue on my computer that was slowing it down and causing it not to load. (After the fact, I noticed there was a proxy setting in my Network settings that kept getting checked.) They recommended downloading malware that checks for a virus or something similar, and it removes it. This removed the issue that was slowing it down, and then Origin was able to load. 

 

This worked for me, and I hope it works for you! I'll be checking replies for the next few days so let me know if you need any help.

Message 1220 of 1,322 (569 Views)