Origin not loading up properly?

[Yahya12323]

Ok, these steps worked perfectly. Just remember to empty recycle bin along the way! Good day everyone!

[070898070299]

Hello, I can't delete the Logs folder. A message pops up and says the file is open in another programme.... Please help

[BeamazedPush]

doesn't work

[MyFingerYourNose]

You are a bunch of idiots and an incompetent company. I have done what you asked and now all my game files are corrupted. All you want is money and you don't care about your community. I would like a refund on all my products as I cannot use any of them anymore. Please contact me with a proper solution and not this copy and paste *. You are a multi million dollar company and you still have problems like this.

FIX THIS *!!!!!!!!!!!!

[DaHypernova]

it works perfectly thank you but i had to enter the task manager and end the origin web service to delete the logs

[-TRS-Hulluporo]

workd for me, couldn't load library, shop or anything at origin before this.

[AiryGr8]

Followed all your steps, still nothing happened. I have the exact same problem except this time I have this going on: see image

[EA_Darko]

Clearing the cache should fix the issue you are seeing @AiryGr8. If others are seeing the same thing when they log in can you also follow the steps below exactly?.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[MissWhiteheadttv]

This didn’t work for me I followed all the steps in order including ending webhelper in task manager and cleaning my recycling bin prior to restart please help.

[softodoggo]

I have this problem but my DownloadCache folder was already empty when I followed these steps...