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Origin not loading up properly?

by AshtonFire
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Origin not loading up properly?

★★ Novice

Ill open up the app, login and that is as far as I get. I end up stuck with this screen, any ideas?

Message 1 of 86 (80,785 Views)

Accepted Solution

Re: Origin not loading up properly?

[ Edited ]
Community Manager

Hi all,

 

If you are experiencing Origin loading blank or without pictures, we'd love an Origin Error Report to help us investigate. Here is how you can do that:

 

https://help.ea.com/en-us/help/origin/origin/how-to-use-origin-error-reporting/

 

When you completed your report, please reply to this thread with the Report ID. If you're stuck in the meantime then a workaround is listed, here.

 

 

Thank you,

--Tom

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Message 82 of 86 (2,198 Views)

All Replies

Re: Origin not loading up properly?

Community Manager

@AshtonFire Can you try clearing the Origin cache.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin
Message 2 of 86 (80,862 Views)

Re: Origin not loading up properly?

★★★ Newbie

I followed all of these steps, and my screen is still stuck. Anything else I can try?

Message 3 of 86 (80,127 Views)

Re: Origin not loading up properly?

★★★ Newbie

it wont let me delete logs in program data

Message 4 of 86 (77,859 Views)

Re: Origin not loading up properly?

Community Manager

What does it say when you try to delete them @bipumpout?


Darko

Message 5 of 86 (77,781 Views)

Re: Origin not loading up properly?

★★★★ Novice

@EA_Darko Mine does this too... it says the Log folder is open in another program, Origin, yet origin won't even open for me despite clearing all cache's, reinstalling the app 10 times and scouring the internet for hours.

Message 6 of 86 (77,619 Views)

Re: Origin not loading up properly?

[ Edited ]
★★★★ Novice

Same here. Why are we having to WASTE TIME with this nonsense? It's enough to have to put up with the repeated updates.

 

I just tried your method.  It overrode my BF V installation and is now going to take 19 hours to download.  You people are brilliant, just brilliant.

Message 7 of 86 (77,562 Views)

Re: Origin not loading up properly?

★★★★ Newbie

HI does the problem has been solved because i have the same issue

 

Message 8 of 86 (76,933 Views)

Re: Origin not loading up properly?

★★★★ Newbie

hello i have the same issue.

 

i tried the method but it doesnt  solved it.

 

any other solutions?

 

Message 9 of 86 (76,931 Views)

Re: Origin not loading up properly?

★★★★ Novice
Hi, tried this, didn't help. Any suggestions?
Message 10 of 86 (76,852 Views)